Nabers GroupReviews of nabers.com

Nabers is a good company. I am revising my earlier review which was based on their additional fees. At that time I had not realized there were additional features for the extra fees. The additional charges were not well communicated. At first they were raising the annual fee by over 200%, and then based on feedback from customers they were keeping the fees the same, and then afterwards they communicated a $29 a month extra charge, and I had not realized this was optional for extra services. We did sign up for the service with the extra fees because we find these features are very useful including the video lessons and contribution tracker. I would give them 5 stars, but It has become very difficult to get questions answered, and that is the reason I am giving them 4 stars. When we first signed up with them, it was easy to get excellent, fast answers, and it was the reason we chose their company over others. Now they have grown quite a bit, and it is much more difficult to ask questions.

Documents were prepared quickly, but my documents contained some inaccuracies due to the fact that the application I completed online did not include a blank for a sole proprietor to include a DBA. When I requested what I presumed to be my document developer, she did not have a customer first attitude and said she completed in accordance with my application. As previously stated, there was not a dba line in the application. I requested she update, and told me that I had to go through the support group and provided that email. So, I went through all the documents, highlighting all the areas where I thought the name change should occur, however there was about a half dozen where I wasn't sure whether it should be in my own name or that of the company. I posted comments where I was unsure and hopefully all my documents come back with proper naming in place and in compliance. Not a pleasure writing this review, and just wish there was a friendlier tone and an attitude of "let's get this fixed" rather than acting as if I should have known better. Update, 11/2/23 - Owner got involved, shared with me that I missed the opportunity to drop in a dba, but had updated documents before the end of the day. So my mistake on that, just wish the first representative was as quick to be a problem solver than push me to someone else. It appears company management is quick to fix things!

the need for a separate bank account and the documents to set it up

So far so good, but I haven't even started yet. It's been a 3 week process to get a bank account opened because of fumbles with their banking partner.

I miss talking to a real human. Nabers has a fine product offering, however, I was very disappointed during the set up process to discover that the rep who sold me on the Nabers experience via the phone would no longer be my point of contact. Now all communication is via email/chat. Does Nabers respond? Yes, but I would really enjoy picking up the phone and having a simple live conversation when I have a question.

Overall the experience with the Nabers Group is excellent. While situations differ from one client to another, it would be nice if they offered some online tutorials that stepped through fundamentals of setup restrictions and maintenance. Maybe they do have them, but in my busyness I've overlooked them. They do have a Facebook presence that is actively engaged and very helpful.

Nabors is completely thorough. They provide exactly what they offer and give excellant service after the sale. They also update on a regular basis on new opportunities. Have nothing negative to report.

Nabers group listened to my feedback and genuinely seems to be taking steps to make their customer service best in class.