After 15 days, tracking status is "Your order will ship soon"!!!
Response from Nabers GroupJun 27, 2026
Hi there, we're not seeing your name or email address in our database or order history.
We've been delivering Solo 401k plan documents digitally via an online portal since 2006. We never ship anything and don't provide tracking statuses.
Further, I see you're in Finland. While we DO help expats oversees, you must have a US-based business (paying self-employment taxes to the IRS) to qualify for a Solo 401k plan.
It seems you may have confused us with another business. We've reached out to TrustPilot to verify your information and your review.
If you think you've submitted this review for the wrong business, we invite you to remove it.
If you did order a digital Solo 401k plan document with Nabers Group (which is never shipped anywhere to you, so there's no tracking number or tracking status), we invite you to reach out to our Help Team at [email protected].
DA
Darvy
Zero customer support
I have never experienced a company that could not provide a proper number to call for support. I have spent $500 to set up and monthly $29 and have not had any luck setting up or getting guidance on to do anything. Stay away!
Response from Nabers GroupMay 2, 2025
Thanks for your feedback. We contacted you 24 times via email over the last 7 months to gather the information needed to complete your 401(k) setup, but unfortunately, you didn't get back to us.
Because you didn't provide the required information to exclude your non-spouse business partner from your Solo 401k, we never created your 401(k) plan documents.
You were refunded in full.
Should things change in the future, we will be here to help!
JA
James
Customer service with this company is in continual decline
Customer service with this company has deteriorated and is sinking like a cement boot in the ocean. When I initially signed up 4 years ago, and needed help understanding something, I could just call and talk to an actual person, which is why I signed up in the first place. There are just some things that require back and forth conversation without typing til your fingers bleed, and that need clarification to make sure you're understanding important money issues correctly, and don't make a mistake. The wording and terminology of Nabers online info and instructions on things is not always clear for the person who is not familiar with this stuff. The decline in customer service started with simple impatience when I called, because I wasn't as experienced at this stuff as they are. But it has evolved to essentially not being given the "privilege" to talk to a real person at all, while they rake in the money for "managing" all of these solo 401k's. That is a bait and switch, IMO! Get you signed on with auto-withdrawal, and then erode the services to the poor annoying frog in the boiling water.
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Tina
No customer service
Opened a solo 401(k) 7 months ago through my new financial advisor. Received a seemingly urgent email from Nabers 12/26/24 stating I am required to complete a contribution form before end of year even though I don't know my contribution amount until after taxes, and despite having until 4/2025 to contribute for 2024. Back and forth emails, mostly not answering my question for 4 days, and referring me to blog and chat bot. "Required" form not even on my dashboard and come to find out they want you to "upgrade" to a service with a monthly fee that will cost $348/year to access the online form. Also getting annoying emails that my account "is at risk of cancellation" for expired credit card, when my credit card is up to date in their records. Seems to be all automation/no customer service. Can't wait to get my $$$ out of there. I've never had a plan admin where you can't call a human
Response from Nabers GroupFeb 4, 2025
Hi Tina. I'm sorry to hear about your frustrations.
RE: REQUIRED DOCUMENT UPGRADE. There is not required upgrade to complete a required form. You are required to document your contribution, which can be done via a simple PDF you have access to in your documents area at your billing level. Or their is a more robust contribution tracking software available in our core software. This upgrade is not a form, but an entire suite for tracking contributions. It's designed to save you time and effort as the plan administrator.
As for an expired credit card, we did update our billing system. I apologize if there were any erroneous messages relating to that. We do our best to make messages accurate and clear, but with payment processing vendors, errors sometimes can happen. If there is any unresolved error, please reach out to our support and we'll gladly resolve it promptly.
As for getting your money out of here, we do not have control, administration, or visibility into your plan money or assets. You are the plan administrator and signed as such when you setup the plan and signed the documents. I would suggest you review what you've done to get an understanding of how it works so that you can be empowered to be a happy and successful plan owner, administrator, and participant. The Solo 401k is a very powerful retirement plan once understood and put to work for you and your future.
NS
Neil S.
Bad communications! And high $$$
Really bad communication!
Yeah they are right on it when you apply but it's all down hill after that. Phone is worthless ... goes to a recording to tell you to email. Email to info or support so you get different people. They have responded at all hours but ... right now I'm trying to renew the llc for another year. I have no idea if they got the email I sent 3 days ago. There's just no way to get help. They are also expensive. 1200 to set up and 300/yr. Shop around!
Response from Nabers GroupFeb 4, 2025
Hi Neil. I'm sorry to hear you had a bad experience. We cannot give tax, legal or investment advice so our services are limited to setting up your structure and providing educational resources in using it. This has worked really well for 18 years for most customers, but if you need legal advice, for example, you'll need to budget for that separately.
AD
Adam
Today I was misled by Rachel Naber
UPDATE: I read your reply. Why would I want to pay 1% on 1 Btc when I can pay way less like .10% or less if don’t use the mode you control. 1% is higher not lower than what one can pay without your control. I’d rather pay $60 in fees not $600 in fees.
Today I was misled by Rachel Naber. I dont know if other companies do this but I would not recommend this company based on their missleading page about fees( it makes it look like its the exchange fees they are quoting not the fact that they tack on additional fees to every trade) I'm sure she'll say its in writing somewhere but it is still missleading and vague where most people look. Her email was about Gemini Exchange when I was concerned about why is my fee sometimes 10X more than other times:
Here is her email: "We only control the fee on advanced and that is only allowable on desktop.
If you use your mobile phone to do a trade, it's at the Basic fee level. They are not similar. To capture the lower fee, you must use the desktop web login, not the phone.
If you made any trades on your mobile device (iPad, phone, etc), it will not be subject to the lower fee."
This makes it sound like if I use the method that she controls I will get the lower fee, but it is NOT TRUE, to avoid the high fees you need to avoid their advice and you can use your phone, it is much lower than what she recommends..
I decided to test it out and found this:
Using the computer advanced method as she recommends the fee is $637 and using the computer simple method it is now only 95$. So very different fees.
With t advanced mode in Gemini, the fee "They control" it is much higher
Using the phone app she infers its not the lowest way, but this is not true. On the Phone using the app in advanced mode the fee was $95 and using the phone app in simple mode it is still only $95. They both have same low fees, and these are the fees that "they don't" control. I never knew this until I asked Gemini why are my fees so different and they told me it is because of Solo 401K
When I showed her this she sent me this: The fee for our clients is 1% on all trades. This is shown on the account setup page as well
Nothing about the fact that I can get lower fees in simple mode on the computer or on the phone app with either simple or advanced trading modes, and that she was wrong about the phone app being more expensive.
Response from Nabers GroupSep 19, 2024
EDIT: We have reviewed the issue in detail with the third party provider. You will receive a message from them directly, but here is a summary.
1. You paid the standard fees, according the fee schedule, for the majority of the period of your activity.
2. A special promotion gave you a big discount for a small period of time. That promotion has ended.
3. The promotional discount and its expiration were not communicated clearly enough, and we'll do better in the future.
You got a fee discount for a promotional period that is now expired. Check your email from the third party directly and you can communicate with them about specifics. You are also free to pair your Nabers Solo 401k documents with any exchange provider of your choosing. We provide a streamlined experience with Gemini, but it's your choice where you go. If you're unhappy, you may want to change exchange providers.
We are your Solo 401k document provider and it doesn't sound like you have experienced any problems with your Solo 401k documents. The issues you raised are with third party exchanges rather than our Solo 401k documents service, so please consider removing or revising your review and rating. Thank you
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Thanks for your feedback, Adam. It sounds like you're having an issue with an external third party and not your Solo 401k with Nabers Group.
As shown on our Crypto account application page, Gemini charges a flat 1% fee on all trades for Nabers Group clients: https://solo401k.com/crypto
I appreciate you bringing this to our attention and we'll dig into this with the Gemini team. Thanks again.
RR
Real R.
They get you in with a teaser rate & fake people
They get you in with a teaser rate. then they up sell you. Olivia, Rachel, whoever your emailing/chatting with is someone using a fake name. Stay away.
Response from Nabers GroupMar 18, 2024
Hello there. Can you explain what you are describing? We don't have any record of you in our system and we don't offer a teaser rate for anything. Our rates are published transparently at solo401k.com/pricing
RE
Rebecca
Canceled a meeting request to answer…
Canceled a meeting request to answer questions and instead tried to refer me to join an online community. Delayed my moving my money to them. Sorry I ever signed up with them.
Response from Nabers GroupJan 29, 2024
Thanks for your feedback, Rebecca.
We cannot give personalized tax, legal, or investment advice. Sometimes people try to use us as a free CPA or attorney and we are neither. We do provide educational resources to help you do your job as the plan owner, administrator, and participant.
At your request, we have refunded your Solo 401k plan setup fee in full since it seems a self directed Solo 401k plan is not the right fit (and that's OK!). We wish you the best of luck in your future endeavors and thank you again for your clear feedback.
