Nabers GroupReviews of nabers.com

Nabers Group reviews

Showing 11 reviews with 3 stars · Clear filters

Javed A.
Dec 21, 2021
Lack of response from the message left
Lack of response from the message left. Expectation is to talk to a live person instead of getting instructed to go to Website to find answer. If customer service access improves, you will do well.
Response from Nabers GroupDec 23, 2021
Thanks for your feedback, Javed! Remember our website has live chat every day during business hours and our specialists are standing by ready to help. Additionally, we host daily Q&A sessions so you get answers to your questions fast. We'll work hard to continue improving our tools so getting answers to your questions is even easier.
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jman
Dec 7, 2021
Communication good- Execution needs work
Marketing and support are good. Online webpage messaging is excellent. However improvement opportunities exist with slow “ white glove” services. A 3 to 5 day set up for Gemini account was advertised. Misplacing customers sign up data then asking for client to resubmit days later is not a good reason to take 2 weeks. Consern on delay leads to consern on solo401k regulatory compliance risk.
Response from Nabers GroupDec 8, 2021
Thanks for your feedback so we can continue to grow! Our crypto partner (Gemini) was backlogged over the Thanksgiving weekend (when you applied) and unfortunately, we don't control how quickly they can push applications through compliance review. However, we are in touch with their team daily to ensure your crypto trading account is opened as soon as possible. Glad to hear the Solo 401k is working well and we'll keep improving our partner relationships to make things even smoother for you.
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Christine T.
Oct 14, 2021
Thank goodness for the videos
Thank goodness for the videos! Otherwise no that easy for older people.
Response from Nabers GroupOct 14, 2021
Thanks for your feedback. We are constantly making our product better and easier to use. If you have any specific suggestions, please email us. I’m glad the videos have been helpful in the interim!
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