Nabers GroupReviews of nabers.com

Response from Nabers GroupDec 7, 2022

Hi AP, thanks for your feedback. Unfortunately, we can't see the email associated with your review to look up your account, as your review seems to be anonymous. Please contact our Support Team at [email protected] using the email address you signed up with originally, and we'll be happy to see how we can help.

Response from Nabers GroupAug 3, 2022

Hi Gladys, appreciate your feedback and happy to clarify our pricing structure. If you are a legacy "docs only" user, you pay a flat setup + flat annual fee. If you are a "fully featured" user, you pay a flat monthly fee. You never pay both. If you accidentally sign up for a 2nd service you don't need, we proactively refund you. I don't see your name in our client database, but our policy is to only charge our users for one Solo 401k plan. If you think your 1-star rating was an error, we invite you to revise the review. Thank you.

Response from Nabers GroupApr 28, 2022

Hi Mark. I'm sorry you weren't able to reach a specialist on your first call in. I checked with my teams and it looks like you spoke with Hannah today to get your questions answered. I know not getting through right away can be frustrating. We're growing rapidly and doing our best to handle the increasing demand for our services. Please consider updating your rating if you found Hannah was helpful. Thank you.

Response from Nabers GroupJan 4, 2022

Thank you for your feedback, James as it helps us to grow. It looks like our team emailed back and forth with you 21 times in the 3 weeks since you signed up (in addition to 14 emails back and forth and a phone consultation before you signed up). We added your questions to our Daily Q&A session and emailed you a timestamp to their answers as soon as the call was done so you can get answers fast. Additionally, our team is on live chat Monday - Friday to make sure you get answers without delay. We realize the end of the year can be a bit hectic, but we are here to support you. If you think we've done a good job handling your support requests, we'd love for you to consider updating your review.

Response from Nabers GroupOct 22, 2021

Hi there. I'm sorry to hear you had a less than stellar experience with us. The industry standard response time is 3 business days or longer for emails and no phone support available. We are proud to offer the fastest and best support in our industry. Our records indicate that you have had 21 support requests to date, with an average email response time of 0.31 business days, 91% faster than the industry standard. If you experienced a longer response time, it may have been with another company. Our records indicate that, before you signed up with Nabers Group, you bought a course from another company in which our CEO was a teacher. That separate company is under completely different ownership and management than Nabers Group. If your slow response time was with that other company, then perhaps you would be willing to update your review of Nabers Group accordingly. Please let us know how we could have done better, as we are grateful for any feedback you provide. Thank you!