My WaggleReviews of mywaggle.com

Hi, I am so frustrated with your service and want to talk to someone for help please. I want to talk on the phone. I called the number from the website and it said nobody was available and they would get back to me shortly. It then hung up on me without asking how to contact me back. I got a new monitor and can’t get things sorted out. I had to change my dead dog into my new puppy because I can’t figure out how to remove a dog. When I got the new monitor I tried to activate it and it wanted me to create a pet profile. Now I have 2 profiles for the same dog. It then wants me to activate my new subscription. I don’t want to do that as I already have a subscription. I figured I could try to set it up anyway and I would call to get my money back after but now it wants me to create a third profile for my ONE dog. The chatbot doesn’t provide a keyboard to type into. This service is a disaster!!! And this is after years of being so happy. I guess my love for waggle died with my first dog. Now what do I do? Do I return the new monitor and look for another service?

Initially couldn’t connect temp monitor with phone. That got resolved by next morning. My camera won’t connect with my wifi. Trying to resolve, but no luck yet.

#970278 The waggle has not worked in over a week no matter what is tried. During the initial phone call they wanted me to wait over night for the battery and that they would call back the next day. No one has contacted me since the initial phone call. I sent an email about it and they responded my email was being sent to appropriate department. I have not had a response from anyone. The battery is at full charge now. Still does not work. At this point, I would like a full refund for the equipment and subscription or a new replacement waggle and refund on the subscription for the 2 weeks total this has not worked for. UPDATE: They straightened this out and everything works great now. They gave me a new waggle and reimbursed for the month that was lost. Satisfied customer now.

So wonderful to have the Waggle Monitor to use while camping in our RV. It's beyond valuable to be certain we have power and the temperatures are okay those times we leave the dogs to go where they can't.

Cannot get verification of our cancellation… hidden return and shipping fees… hidden limit on alert notifications… poor message interface does not allow for real correspondence or applicable answers.

We had to change out a nonfunctional device to a new one and then transfer our subscription to the new device. Joshua was extremely helpful. The new device appears to be functioning correctly.

since i am selling my motor home i do not feel this device has been a helpful tool for me the temperatures have been very high in my RV but i have never received any notification to that effect i feel i wasted my money by signing up for the "nonservice" i never received

After I made my purchase you started regularly sending me aoffers for a better deal. I have tried without any success reaching out to customer statisfaction with zero success.i am feeling angry and ripped off