Tap ScoreProfessional water testing service for home and business. Analyze your tap water or well water for basic contaminants like lead and arsenic or specialized risks like pharmaceuticals, bacteria, and microplastics. Wirecutter and Popular Science rank Tap Score #1. Test before you filter.
Tap Score (mytapscore.com) has 184 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Plumbing & Sanitation · Berkeley, California
Excellent
Plumbing & Sanitation · San Mateo, California
Excellent
Plumbing & Sanitation · Rocklin, California
Excellent
Plumbing & Sanitation · Hesperia, California
Excellent
184 approved reviews, newest moderated first
Jenny H.
Tap Score gave us a thorough and easy to read report. Our water was high in uranium and I appreciated the suggested treatment options that accompanied the result. I ended up going with one of the recommended filters and it saved me a lot of research.
HG
Easy to order, arrived quick, tracked status on their website, results were prompt, and they quickly answered a question I had about the results. Couldn’t ask for better service! Shout out to Shelby and Johnny!
Dave
Excellent customer service. After installing a whole home filter, I wanted to test to make sure we didn’t have PFOAs in the water. I sent the kit in and had some questions while we waited for the results. The chat and email response was fast and helpful. And we were happy with the results and the level of detail provided
Jeff M.
We bought a house with a well and needed our water tested, Kate and the rest of the team went above and beyond. They even went as far as to recommend what they thought to be reasonable solutions to my water problems when the sales people in my area were touting their $3000+ products that may or may not be necessary.
Steve H.
Really excellent service from start to finish. Received my testing package promptly and the instructions for taking the sample and mailing it back were crystal clear. I received the results on the 6th business day after their receipt. The web interface for displaying the results was excellent. I had a few questions which were answered immediately and thoroughly in an online chat. Pricing was very reasonable compared to competing services. Definitely deserving of five stars!
Weldon B.
Simple water provides a easy solution for water testing for anyone needing a piece of mind regarding their water supply. Quick easy to understand results.
John C.
The test results came back and did not match my water profile at all. I have very hard water from a well and their results showed it as very soft water. After some back and forth on this, they agreed to test the pH of another sample. It tested hard, as it always has. They tried to tell me that the pH of my water must have shifted from being very hard to being very soft (first sample) and then back to hard, all in a matter of a couple of weeks. Sorry, but aquifers don't work that way. They did refund my money, but I would never trust any of this companies results or anything that they say.
Response from Tap ScoreApr 17, 2020
Hi there! Thank you for your honest feedback. I’m personally, terribly sorry for the trouble you experienced. As CEO of SimpleWater, I take this claim very, very seriously. Such an experience with us is extremely uncommon precisely because we value our customer satisfaction and test accuracy and transparency above everything else. I just tried reaching out to you via the phone number provided, but the person who picked up didn’t know you, so it’s possible you gave us the wrong number by accident. If you message us online instead or by email (mytapscore.com) ask for me and I will personally do everything to work to improve your experience and restore your faith in our service. Moreover, we are fortunate to employ several professionally trained engineers and PhDs, so there is no excuse for us not to be able to provide you with best-in-class service and support. I want to make sure you get everything you can to trust your water quality test results. Kindly Johnny
Adam H.
i just spoke with the Tap Score engineers on the phone -- first of all, awesome that they put kind, smart water chemistry PhDs and engineers on the phone, not just token customer service bots. Anyway, they did an amazing job all around. the test was easy, fast, and really really informative. They charged no extra money to spend 20 minutes on the phone with me and helped me pick out the right water treatment equipment for my home. this is a great service. if you have questions about your water and you can afford this $, i strongly recommend tap score. they score your water health out of 100 and then if you fall short, tell you how to get there affordably.