Jenny
UPDATED review: Thank you MyStart!
UPDATE 2/12: MyStart issued a refund and followed up with a call to ensure I was happy with the outcome. Bravo! INITIAL review 1/22: I was very excited to move over to MyStart Health from a different provider. However, I have been waiting 3 days and there has been zero movement with my order. If there is no progress tomorrow, I will be late for my weekly injection. At this point there is no sign of the order even being fulfilled, yet they seem to have no problem taking my $447. If there is no movement tomorrow, I will be disputing it with my credit card company. This is too much money to spend for such poor service and no product!
Response from MyStart HealthJan 31, 2026
Hi Jenny, I’m truly sorry for the frustration and stress this has caused, I can absolutely understand why you’d feel upset. We’ve escalated your case for review, and we want to make this right. Your case has been escalated for review, and our team is actively looking into the status of your order. We appreciate you taking the time to share this feedback.