MyStart HealthReviews of mystarthealth.com

Response from MyStart HealthNov 4, 2025

Hi Tabitha, At MyStart we take accusations like this very seriously. At MyStart there are NO HIDDEN FEES. Everything is right in front of you and we are committed to customer satisfaction and doing what is right by the customer. You have never purchased our product. We consistently run online promotions and discounts. We offer competitive prices to every GLP-1 weight loss medication on the market. You can actually get Tirzepatide for under $300 if you order our three month program which $897 vs. paying up to $1500 with other telehealth services. Our packages also include all of your doctors consults, shipping, EVERYTHING. We also have Semaglutide at a starting price of $179 which is probably what you were finding with those other offers you cite in your review. So to call my business a "Bait and Switch" is insulting and not appreciated. I would like to see you back this up rather than throwing garbage reviews up on the internet. Matt CEO, MyStart Health

Response from MyStart HealthOct 30, 2025

Hi Mangus, I am sorry for the frustration this has caused you. It looks like you signed up using one of our promotions to save $120 off your first month. We do disclose that this is a one time, one month promotion but I'm sorry that wasn't clear for you during your purchasing experience. I will reach out to you individually to try to make this right for you and we will do everything in our power to help you get the support you need. Sincerely, Matt, CEO, MyStart Health

Response from MyStart HealthOct 30, 2025

Hi John, this is Matt, the CEO of MyStart Health. I would truly appreciate your insight into what messages you are receiving. I have aasked my team to run a full audit of our marketing messages related to your name and information we have on record and I don't see anything that I would consider spam messages. But clearly I am missing something if this caused you enough frustration to find TrustPilot and leave this review. Please connect with me and let's get to the bottom of this. Matt

Response from MyStart HealthOct 7, 2025

Hi Rosemary, sorry for the confusion on this. You took advantage of a short term promotion we were running where you got $120 off your first order. We do disclose on the page that the retail cost is actually $399 if you choose to stay on the program. I would be happy to speak to you about this and try to find some middle ground to make this right for you. Please let me know how we can help. We are committed to customer satisfaction and success. Thanks, Matt, CEO, MyStart Health

Response from MyStart HealthOct 2, 2025

Pam, this isn't a fair representation of our business. I messaged you personally 9 hours ago before you left this review and offered to personally help you resolve this. We did everything right on our side and you called a random Walgreen's pharmacist to give you advice on something they have no experience with. I have researched your case. I believe our team did everything right. Even so, I offered to resolve this with you and make this right. We're doing everything we can at MyStart to try to help our customers get access to fast and affordable life changing medications. Every package is sealed with ice to product the product from the heat in transport. Your product was not exposed to 95 degree heat for three days. We do an incredible job of fulfillment and have one of the best teams in the world handling these products. Even so, in your case I have offered to personally handle this and help you through this process to make it right. I hope you will contact me and work through this directly instead of posting defamatory statements about my company online. Sincerely, Matt, CEO, MyStart Health

Response from MyStart HealthSep 30, 2025

Angelo, there isn't one order that goes out from our partner pharmacies that is "contaminated". I am sorry you've clearly had a frustrating experience here but calling our business dangerous is not a fair evaluation of how we conduct ourselves as a company. If you would like to discuss this directly with me instead of posting this defamatory review I would be happy to have a conversation with you. Sincerely, Matt, CEO, MyStart Health

Response from MyStart HealthSep 23, 2025

Hi Brec, I am so sorry for the issue this caused for you. I am happy to do whatever it takes to earn back your trust in our business. We are a company committed to customer satisfaction. That's what we do every day. Please give me the opportunity to make this right and help you on your path. Sincerely, Matt, CEO, MyStart Health

Response from MyStart HealthSep 19, 2025

Heather, this sounds like a massive misunderstanding. If you give me the opportunity I would love to straighten this out for you and make things right. I am so sorry you've had this bad experience with MyStart. Please reach out and let me know what I can do to make this right. Sincerely, Matt, CEO, MyStart Health