MyStart HealthReviews of mystarthealth.com

Response from MyStart HealthJan 9, 2026

AJ - Let's get this fixed for you. I don't know what happened but I will do everything in my power to make this right. I am so sorry for the frustration here. Please send me your info so I can find your file and I will personally make sure we get this right for you. Matt, CEO, MyStart

Response from MyStart HealthJan 8, 2026

Hi Shauna, thanks so much for taking the time to leave the review. Would also love to know how we can earn a 4th or 5th star :-) please let us know how we can help make this a better experience. If there is anything specific we can do to support you or improve, we are always here to help.

Response from MyStart HealthNov 12, 2025

Hi Frank, Thank you for sharing your experience and for giving our program a try. We’re really sorry to hear the results didn’t meet your expectations, we know how frustrating that can feel. Everyone’s body responds differently, but we truly appreciate you giving the program a chance and speaking kindly about our team. Wishing you all the best on your health journey ahead. Please let us know how we can help make this a better experience.

Response from MyStart HealthOct 1, 2025

Pam. I am sorry for this frustrating experience. However, according to our records this is not an accurate recounting of the facts. You contacted our pharmacy and they told you the medicine was totally safe to use. No one told you it was "not viable". The reason it was still safe to use is that we pack everything in ice and specialty packaging that makes it safe for transport in the heat. We cannot control the FEDEX shipping practices. They don't deliver on Sunday so it was delivered on Monday. According to the pharmacy team I spoke with the medications would have been fine arriving on Monday in spite of the heat. My team member who you spoke with is trying to do the best they can to live up to our customer satisfaction commitments but we also have to protect our business from people taking advantage of our policies. If the pharmacy fulfilled the order and there was nothing broken or unsafe about the order then we have to consider that order fulfilled properly. I understand you sought out a second opinion on this. And it sounds like they took a different stance. But my team can't make a determination on this based on your pharmacy in Florida having a different opinion than the company that actually fulfilled the product to your door. If you would like to discuss this further I would like to do what I can to make it right. Please reach back out to the team and ask to speak with me and we will make it happen. I would like to make this right for you. Matt, CEO, MyStart Health

Response from MyStart HealthAug 18, 2025

I am sorry you are unhappy. We are here to support you and I will personally do whatever I can to make this better for you. Please message me with more details and give us a chance to earn those other two stars. We will make this right. Matt, CEO, MyStart Health

Response from MyStart HealthAug 7, 2025

We're sorry you had to wait that long. We try to get to every customer as quickly as possible. We have had a lot of new people sign up in the past week which is great but sometimes it can take an hour for a provider to be available. Hopefully we have you on the right track now and we can earn those extra two stars. :-) Thanks! Matt, CEO, MyStart Health.

Response from MyStart HealthJul 29, 2025

Hi Sharon, thanks so much for taking the time to leave the review. Would also love to know how we can earn a 4th or 5th star :-) please let us know how we can help make this a better experience.

Response from MyStart HealthJul 22, 2025

Hi Janice, thanks so much for taking the time to leave the review. Would also love to know how we can earn a 4th or 5th star :-) please let us know how we can help make this a better experience.