MyStart HealthReviews of mystarthealth.com

I placed my order on January 5th and was approved by the Physician the same day. It was sent to pharmacy and said that it would take 7 days to fill. It is now January 20th and they still have not sent out my order. I have called and emailed numerous times and they keep telling me the pharmacy is back logged because of the holidays. Today was told that they are in the middle of switching pharmacies. Not thinking I will get my order. Take my advice, do not order from this company!!

Ordered around the holidays and I understand that there could be some delays due to all the new year’s resolutions to lose weight. My problem is with the communcation about the delays, and the over-promising of “it’ll be sent by the end of the week” messages. At the minimum, I would appreciate a realistic timeframe as an answer so I could appropriately manage my expectations. While (so far) the price point seems incredible compared to other services, it doesn’t make a difference if the service doesn’t deliver. They already have my money, and I’ve missed every other “holiday deal” for other services, so I’m kinda stuck with MyStart, but so far this experience is dissapointing, disheartening, and this experience feels more like an impedence to my goals, rather than the asset it should be. Update 1/21/26: Squeaky wheels DO get greased, on occasion. After writing the review above, Empress, a supervisor, reached out to me on the telephone. She provided me with a tracking number and offered a refund of 20% as a way to take accountibility for the communication and the fulfillment issues. Less than 24 hours later, my order was delivered by FedEx in cold packs. Regarding this issue, I’m pleased with the outcome. Being overwhelmed with business is incredibly challenging for any company; moving forward, I’m hopeful this will be taken into consideration for order fulfillment and communication. Thank you, Empress.

I really regret trusting MyStart with my order. At this point, I don’t feel like I can rely on them at all. Every time I reach out to customer service, they give me the exact same scripted information, and they keep promising my order will ship “soon.” Yet every time the promised date arrives, they push it out again with no real explanation. What’s even more frustrating is that I have to follow up with them every single day just to get an update. It should be the company keeping me informed—not the other way around. This whole experience has been exhausting and disappointing. I genuinely hope things still work out, but the lack of transparency and the constant delays have made me seriously question whether MyStart is trustworthy.

Paid for 3 months. Confirmed they are only shipping me 1 month. Dose is less than half the dose I am currently on. Order has not been fulfilled at the pharmacy and I was told by Mia at customer service that they may not be able to cancel and refund my credit card because they mark it in the system as complete completed (when it’s not). Stay away from this company. Go to your regular doctor.

Nope, nope, nope. Horrid side effects and my dr who I was guaranteed "continues" and "unlimited" access to has not read three of my four emails. I'm absolutely miserable. No way am I continuing.

The first couple of months I received my medication as ordered. The third month I was charged $299.00 ( which I might add is one of the most expensive programs and this was all out of pocket for me). Despite numerous contact with their “so called” medical providers, a month has added with still no medication and no satisfactory response. I have been off program for a month now and am starting from scratch with another (more reputable) company. Sooooo……don’t give this unreliable company your money or your trust!

Scam city, this company tried to charge my credit card for an annual membership I never signed up for. Even more scary, I have no idea how they got my information. Avoid!! Thankfully, my cc company recognized it as fraud but still, be careful.

This company charged my credit card and said that my medication has shipped . I did not do the online review for this. They finally called me after emailing several times. Was told they would credit my card. Later in the day i got a email stating that the medication was already shipped so they could not do a refund.