MyPillowReviews of mypillow.com

Not worth the price

I wish I had read the reviews before placing an order with this company. Unfortunately my experienced proved to be similar to several of the other complaints that have been posted, particularly relating to poor customer service. This company would be far better to resolve there attitude towards serving their customers as opposed to answering some of the reviews which only comes across making excuses. This is not a company that I would recommend.

I had not bought these pillows, but I phoned company to ask about refund policy. Was told I had to arrange product return at my own expense. Had visions of lining up at the Post Office with a bundle of two pillows and having to pay about £12 for the privilege of returning them. I asked their operator if the returned pillows were then re-sold to the next punter, but was told they were given away to charities. I then read some of the critical reviews on this website and went to Matalan and bought a pair of "Hotel Quality" pillows for £6.50, which were excellent. Not sure how My Pillow can justify charging nearly £60 plus postage for their product, but presume there are enough people around who are dumb enough to contribute to the cost of their full-page adverts.

To describe these pillows as poor is an understatement, and their follow-up service, 'illegal'. We ordered these items and received them promptly. However, on opening them, it was immediately apparent that they are nothing more than cloth bags filled with shredded foam, offering no realistic hope of support or stability, so they were packed up and sent back after emailing MyPillow after advising them that I was exercising my rights under the Consumer Contract Regulations (29) and cancelling my contract. I further advised them by email that I claimed a full reimbursement (regulation 34) of the purchase sum and the original cost of delivering them to me, a total of 66 pounds and 95 pence. The items were to be returned at my expense. I promptly received a reply accepting the return, apologising for the items not being to my satisfaction and confirming the 66.95 would be refunded to my account. Some days later, I received a refund, but of only 59.95, which did not account for the original postage cost. This was brought to the company's attention three weeks ago requesting the remainder of the refund and I have not received a reply. My advice. Firstly, do not by this poor product and , secondly, do not expect to get all our money back, even though your rights under the law provide for it.

Get it throught youre thick skull. My pillow guy trump lost

Appalling customer service. Never respond to emails and complaints. Poor quality service at a premium price. Steer clear.

I though I would be good from commercial was garbage.

After seeing these on ideal world I was struggling with neck pain unable to sleep and the reveiws were fantastic on ideal world , if I had seen these reviews I would never have bought them they are the biggest load of trash I've ever bought in my life so uncomfortable I couldnt even sleep for an hour my hubby said the same we normally buy dunlopilow we dont mind paying expensive for a good comfortable nights sleep but to be honest these are like the old fashioned striped pillows you use to get years ago so uncomfortable you couldnt sleep, they are not as described certainly not comfortable at all biggest seller in the USA really I dont this so