MyPillowReviews of mypillow.com

Items were inferior and smaller than stated so I chose to return. Customer service was rude and they charge $10 to return. I did and they received the items. been more than a week after receipt and after several calls to rude CS they claim the refund was issued on the 2nd. They blamed my bank for the delay. After 2 calls of them saying wait, wait......I called my bank to dispute the charges with the return receipts and apparently My Pillow never issued the credit. Seems they are a very dishonest company to do business with. No wonder their rating on the BBB is F

Years ago, we bought a MyPillow mattress topper and loved it. It was time to replace it so I ordered a new king size one on 6/8, It said 10-14 business days shipping. However, they took the money out of my account the day I placed my order! After 14 days had passed, I called customer service, which by the way, there’s no customer service number on the order confirmation. Actually, there’s no number provided at all. I had to go to Google to obtain a number to call. The woman I spoke to informed me that the mattress toppers are made as they are ordered, not made in advance. When I started to ask when it’d be shipped, she interrupted me to inform me, very rudely, that it had only been 11 business days. When it finally arrived, 22 days after I placed my order, I hadn’t received so much as an email that it had been shipped. I’ll NEVER order from this company again. Given the opportunity to vote for the rudest customer service representative, the woman at MyPillow would win my vote hands down!

Worse pillow ever !! Absolutely no support. All it is is pieces of cheap foam cut up and placed in a cover. Anyone can do that, buy foam, cut it up and place it in a zippered pillow protector. Would be lots cheaper if you desire to sleep on junk like this. Decided to order a Nuzzle and so glad I did. Best support and sleep I have had in years.

I've been using MyPillow for years and I won't buy any other pillows. My bed pillows are several years old and feel no different than when they were new. I now have my daughter hooked on them too. She is VERY particular about pillows. Make sure you read ALL labels and instructions as there is activation info that is key to getting your pillows ready. I prefer the fuller ones but their Customer Care can help you pick what is right for you. Customer Service is next level: real people with excellent communication skills and never rude. Excellent products and service. Thank you!

Pedí un cojín en marzo 2026 para probar qué tal funcionaban, aseguraban que que entrega sería antes del 15 de mayo 2026. Estamos a 21 de junio y aún no sé nada, cada vez que escribo a preguntar, contestan lo mismo “estamos fabricándolo justo ahora”. Mienten y no cumplen, no sé si algún día lo recibiré o será una estafa. No volvería a pedir a mypillow nada. Hay sitios mejores seguro.

UPDATE: Company responded and provided a suggested path to resolution. TBD. The pillow I received did not match the pillow advertised on the site. The shape was off and the measurements were very different. Tried to contact the company and they did not respond. Had to submit a fraud case with my credit card since the product marketing is misleading.

I have been buying My Pillow pillows for years and love them! Several years ago we bought the My Pillow mattress topper and that was great as well. We bought a king size bed in May and I ordered a new mattress topper. May 13th to be exact. Shipping said 10-14 days.....It FINALLY arrived today!!! I am very disappointed in the shipping. It is made in America and yet it seems that it "took a slow boat to China" to get it here!

The customer service agents and supervisor I spoke with at MyPillow were unprofessional, unhelpful, and seemed completely uninterested in resolving my concerns. As a first-time customer who considers myself very patient, I was extremely disappointed by the experience. My experience was so lengthy and frustrating that it's impossible to summarize it all here. After dealing with their customer service team, I can honestly say I will never order from this company again. If you're considering buying pillows, I recommend looking elsewhere. The products may not be worth the frustration of dealing with their customer service if an issue arises.