PetsiesReviews of mypetsies.com

They definitely should not be charging $200 for what they send out! I had to send my petsie back in for repairs adding another $30 to the cost. My cat had a very thin long nose and what they originally sent was a normal size cat nose. There response was they did give it a longer than normal nose but I can send it back and the can take some stuffing out. Once they were done they sent a picture saying that was all they could do. I'm very disappointed and will never use petsies again.

This was so upsetting very disappointed and want my refund back! I waited 2 months to be charged 80 for a small magnet with basically 2 cotton balls glued to it. Super crappy never again!!!!!!!

Customer service could not have been worse. I paid nearly $400 upfront for a custom stuffed animal of a recently-deceased pet and submitted half a dozen photos, carefully curated to show all the pertinent details and angles of the animal. I would have paid more but for a coupon, which I believe is the critical aspect to the remainder of the interaction: since I suspect many others also utilized the coupon in anticipation of a holiday-season gift, the company was trying to find ways to spread out their production timelines. In my case, they sent an email asking for a picture of the animal's back feet (he had spinal issues and usually wore boots). As I was traveling at the time, I did not realize the question until I received a reminder email a week later. Of course, the company had all of my contact information, so if it had been a truly pressing situation, they could have called me much sooner. I immediately responded with a photo as requested and asked whether they had continued work on the project in the interim since the particulars of the back paws were hardly showstopping, especially since I had already been asked to and selected many of the relevant aspects (hair length and color, toe-pad color, etc.). They responded that the 6-week delivery expectations they had advertised were never guaranteed, but -- more importantly -- refused to commit to maintaining the original schedule, no matter what it had been. This went on back and forth for several days until they unexpectedly, unilaterally and without my approval abruptly announced they were cancelling the order and refunding my money. (Of course, they did not offer to compensate me for the poor experience or my wasted time and loss of the use of my funds during that period, but whatever...) I would note that they didn't even provide a receipt to track the saga until I requested one days later when the refund didn't seem to match the original expense. When you ask $400 for a stuffed animal, you have to differentiate yourself on customer service... and this company did not. In the end, I'm glad to have discovered these issues early in the process rather than later when my only recourse would have been to accept whatever excuses they wanted to provide. EDIT: to respond to the below: "Our goal is always to reply quickly and to do our best to make your ordering experience a good one from start to finish." -- if this were so, they could (and should) have called me. "For your order, we had some questions about which photo you wanted us to reference for your dog’s smile, and we also needed to see the back paws as they were covered in the original photos. While we waited to hear back, unfortunately the creation time will likely increase as we were not able to move forward." -- this is the first time anything related to the pet's "smile" was mentioned, so that's news to me. And again, you didn't have to wait - you could have proactively contacted me through any other means at your disposal. Since you weren’t happy with that process, we went ahead and cancelled your order and then fully refunded the price of your Petsie. -- again, what I was unhappy with was your inability to commit to your original timeline due to delays you caused. I'll note that nowhere in here do you refute my suspicion that you concocted this delay purposefully to smooth out your production schedule. "I am sorry we weren’t able to make a Petsie for you this time, but we would love to be able to make a custom stuffed animal you in the future!" -- I question the veracity of this statement given the speed with which you decided to cancel my original order.

Our cat died and my 8 year old daughter wanted a petsie to cuddle with, so she could feel like she was cuddling with our cat again. Well, the first thing she said when she opened box upon the much-anticipated arrival was, "it's crusty!" She hugged it because it definitely looks similar to our cat, but then she was upset because it wasn't soft at all. The fur is crunchy. I wrote the company but they said it's more for display, but what 8 year old wants a stuffed animal to set up just for looks? This was $200 and we can't do anything with it. I don't want to display a likeness of my dead cat, I wanted my kid to feel close to my cat again.

Petsies staff were very patient in working with me, and listened to all of my detailed requests and corrections throughout the process. They were expedient and courteous in their correspondence; so long as your corrections are made in good faith they will work with you as much as possible.

Dear Petsies! My beloved cat that you made for me arrived on 19.08. I cried when I held him... my same Meda.. the only thing I would say is that his eyes are a different color, my cat had green eyes and you put them in yellow. Everything else, fur, body, shape, everything is the same! I'm fascinated. Thank you for making this time easier for me since my cat left us.Now it's easier to bear the fact that I don't have him anymore, with your help it's as if he's still next to me. Thank you from the bottom of my heart

They were amazing in recreating my very best friend! I bawled when I took him out of the box. I got to see him again. They are amazing at what they do!

As soon as I received my petsies box and opened it..Jazi our baby girl was with us again. It’s been a month now since we had to say goodbye, which has been our hardest yet.. We cannot thank Petsies enough for your effort, care and your artistic handcraft work for capturing her essense and bringing her back to us to cuddle and talk to on the harder days. My bestie walked in and become startled thinking it was actually Jazi girl in the room..as did my mum and other friend..who ask if we had taken Jazi to a Taxidermist (lol). I even added the heart beat option as our Jazi had a heart murmur but I wanted to honour her beautiful heart full of love. Everyone loves this feature! From the bottom of our hearts, Thankyou for your love, time and care of recreating our girl. From Jen, Duane and spirit Jazi.