Custom stuffed animals of your pets! Petsies makes custom pet keepsakes for any pet, including Custom Plushies, Pillows, Blankets, Figurines, Pajamas, and more!
Petsies (mypetsies.com) has 290 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
mypetsies.com
Website
mypetsies.com
Category
Children's Entertainment
Location
Boynton Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 67% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Petsies made the most perfect replica of my cat. It's obvious there's a lot of talent and integrity there, because they were conscientious enough to put the little bruises on his nose that were there in the picture I sent. Everything was perfect. I'm 100% satisfied.
Response from PetsiesJul 29, 2024
Thank you so much for this review CP! Rudy is such a precious cat, and we had to match those markings on his nose! I am so glad you're satisfied with your Petsie and your experience with our team.
SL
Susan L.
We tried a few different companies
We tried a few different companies to get a replica of our sweet cat who passed and petsies is far and above the best one. Everyone who comes to our house comments on it. The artists take their work very seriously and it shows. I am forever grateful for the care and beauty taken to ensure our replica was perfect.
The communication with the company was superior as well. Our stuffed "smokey" will forever be treasured by my family. It feels good to hug him again even if it's a stuffed animal.
Response from PetsiesJul 29, 2024
Hi Susan,
Thank you so much for sharing this review with our team. I am so sorry to hear about the passing of your sweet Smokey. His markings are so unique and I am glad our team met your expectations with your Petsie! I hope it is a big help with your family anytime you're missing him and thinking of him!
DK
Dilek K.
The face doesn't match at all
The face doesn't match at all, only the eye color is correct. Overall, the tomcat is too big. The paw color doesn't match either. Definitely not worth €260.
Response from PetsiesJul 9, 2024
Dilek,
I’m so sorry to hear that you’re unhappy with your Petsie of Boncuk. Our team does our best to match your pet as closely as we can, but please keep in mind that they are not exact replicas. You selected the 16 inch size option, which is the size we made and sent you. We are sorry you don’t feel that the coloring matches exactly.
Please email our team at [email protected] and we’d love to help find a solution for you.
-The Petsies Team
LE
Lisa E.
I ordered a Petsie of my lovely little…
I ordered a Petsie of my lovely little dog Pippa, she passed away in April 2024, I’m devastated and struggling to come to terms with the loss of her.
I saw an advert for Petsies and even though it’s quite expensive, I decided to get one of my little Pip.
She came a few days ago and I’m really pleased, yes she’s not exactly the same as Pip because it’s a soft toy not my little dog, but it’s very close.
I sent A LOT of pictures, a detailed description and opted for the sneak peek, which gave me the chance to alter up to three times before receiving her.
She’s very life like, my cat was scared of her and now keeps looking at her waiting for her to move.
Petsies have got her face spot on, theirs a couple of things that aren’t quite right, she’s stockier than my little dog, but that’s hard to get right without sending exact measurements, so overall I’m happy.
My little dog has a smooth coat with a couple of ruffles of hair on her neck, I mentioned this in the description and they’ve added this to the Petsie, which was unique to her.
They could of packaged her better, she was in a box with a couple of bits of tissue paper but for the money she should of been packaged better, as her whiskers are bent on one side and her one eye is a little scuffed at the corner, with more packaging this could be avoided.
I had a good experience with Petsies, if I had any questions, they always answered me, I’m in the UK, so there was a time barrier but I found their customer service and designers always answered my questions.
It took 9 weeks to get my Petsie, but like I said I’m in the UK and I did have the colour altered after the first sneak peek, she’s worth the wait and even though she’s not brought my little dog back, I’m still pleased that I have a custom made replica of her for the years to come.
Thank you Petsies team for your lovely reply.
I really do love my Petsie of my little dog Pippa, she is very cherished.
Thank you again.
Response from PetsiesJul 8, 2024
Hi Lisa,
I appreciate your honest review about your experience with our team. I am so sorry to hear about the loss of your dog Pippa. She was such a pretty dog, and I can tell how loved she was with you!
You were very helpful in your detailed order as well as with all of the photos you shared with our team. We appreciate that. You are right that while we do our best to match every detail to your dog, our Petsies are not 1:1 replicas. Our goal is always to make the details of the plush as close to your dog as we possibly can, however we know that we will never capture the twinkle in Pippa's eyes or the true essence that she embodied.
We hope that the Petsie you received will be a special keepsake that will help you remember all of the good moments you and Pippa shared.
Thank you for the additional feedback about the packaging; we're always working to improve and I will share the feedback with our packing team!
Thank you again for sharing this review with us.
-The Petsies Team
ES
Emilie S.
Whatever you do don't buy one from…
Whatever you do don't buy one from these people. My dog passed away recently and I was excited to have something sweet that looked like her and they totally butchered her. It looks absolutely nothing like her! I want my money and they refuse to make it right. I have no faith that they could do it right a second. Totally ripped me off!
Response from PetsiesJun 19, 2024
We are very sorry you feel this way. Our team has been speaking to you through our customer service portal about your unhappiness with your plush. You indicated you felt that the plush was too large. Because you chose our largest 24 inch size, our team offered you the ability to remake the plush at the smaller 16 inch size for a discounted cost. You indicated to our team that you were not happy with the coloring, but were not specific. Our team has been attempting to understand what specific areas of concern you have with the coloring so that we can advise what other options we may have available to better meet your expectations. We encourage you to work with our customer service team so that we can come to a resolution.
- The Petsies Team
EH
Eboni H.
I ordered a custom Petsie that was over…
I ordered a custom Petsie that was over $200 for my mother for mothers day, waited over a month to see it looks nothing like our late yorkie teacup who passed away recently. What’s even more heartbreaking, frustrating, infuriating,etc., is the fact that they won't give me my money back. Then the audacity of them to make an offer for suckers to have to pay $75 more to remake or a free pillow. SMH shady business. I dare them to use what they sent me as an advertisement -_-This was a tragedy spending that much money on something I could have bought in the store for $60 at most. DONT WASTE YOUR MONEY. The stuffed animal should have been made with longer hair and the right colorlike she was in the pictures sent on the first try. I was never offered free alterations, what liars. This should not be a surprise at all, so say something new.
I was told I would be charged $75 additionally to fix the issues now it's seems what's been said last is that remake/alterations would be for free. The yorkie had longer hair in picture so I expected that in the stuffed animal. If needed to be charged extra for having longer haired pet that should be expressed in some kind of way before purchase. I just want a refund at this point after all the trouble I was put through with this situation.
Response from PetsiesJun 18, 2024
Hello Eboni,
We are very sorry and surprised to see this message. You did reach out to our team indicating you were unhappy with your plush. Our team member Kaylee, offered to have your plush adjusted for you free of charge by our Alteration Specialist to better meet your expectations. When you indicated that you were wanting a longer fur type than you received, that is when our team member offered you a discounted remake of the plush at a longer fur type. She also, at the same time, offered you, the pillow or blanket free of charge if you did not wish to move forward with either the adjustments or remake option. As she advised you in her last message, all of these options are available to you if you change your mind. Please let us know and we will be more than happy to further assist you.
Thank you very much,
The Petsies Team
EDIT (Response to Customers edited review): We are very sorry for the confusion. Kaylee in no way asked for additional funds in order to achieve the alterations. Once again, our team would be happy to move forward with this option free of charge. We understand that you feel that the plush should have longer hair and different coloring. This is the reason our team provided you possible solutions both outside and inside our policy to better meet your expectations. All of these options will always be available to you if you change your mind.
KI
Kim
Petsies Goes Above and Beyond
My sister lost her beloved poodle, Poochie, 2 weeks ago. It was a devasting loss for both of us. I sent pictures with very specific requests and they went above and beyond, even going as far as finding gemstones for her and adding painted nails when they don't normally have those materials. No one could ever fully capture the spark of life that was Poochie, but Petsies came close. Thank you for helping make this painful time a little easier.
Response from PetsiesJun 3, 2024
Hi Kim, I am so sorry for you and your sister's loss! Our team wanted to match Poochie as closely as we could with her Petsie. I'm so glad you are happy with the plushie you received. We are all thinking of you and your sister, and hope each day gets a little easier.
EL
Eddie Lyn S.
My husband and I was so happy with the…
My husband and I was so happy with the look alike of our baby Sumoe it’s so good to go home he is sitting in the same spot to occupy the usual presence. The looks is the same and when we put on his favourite jacket and harness it made me teary sometimes of joy that it looks like he is just there for us still. Thank you Petsie team.
Response from PetsiesMay 13, 2024
Thanks for sharing! I'm so glad you love your Sumoe plushie! It's more special that you put the harness and jacket on your Petsie; I hope it's helping you remember all of your favorite memories that you shared together.