robert v S.
I sent in my dogs hair as requested and…
I sent in my dogs hair as requested and was told 3-4 days for the results. I got notifed they got the smaples and 2 hours later had a report. I question the report being done so fast vs 3 -4 days initial response. I have my vet looking over report
Response from My Pet SensitivityApr 24, 2025
Hi, Thank you for your feedback, and we completely understand your concerns. We aim to process all samples within 3–4 business days, but occasionally our lab is able to analyze them much more quickly — especially if the volume of incoming tests is lower that day or your pet’s sample was processed earlier in the queue. This faster turnaround can be a pleasant surprise, but we appreciate that it may also raise questions about accuracy. We think it's a great idea to review the results with your vet. We'd also love to discuss this with you. As you can see we have requested a little more information from you, so we're able to locate your test and can then discuss your case specifically. We will do all we can to make this right for you Thank you for leaving your review and we shall speak to you soon, Kind regards, Customer Care Team