My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityOct 4, 2023

Hi, Thank you for sharing your experience, and we're glad to hear that you found the information received to be excellent. However, we understand your concern about the longer-than-expected processing time. The mailing time is something that is completely out of our control, but we will try to make this more clear. We appreciate your feedback, and it's essential for us to continually improve our processes and communication to provide a better customer experience. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 4, 2023

Hi, Thank you for sharing your feedback about the helpfulness of the information provided. We're pleased to hear that it has been valuable for your pet's care. We understand your concerns regarding the mailing time, unfortunately we have no control of this. We continually strive to improve our processes, and your feedback is valuable in that regard. If you have any further questions or need assistance with anything related to your pet's health, please don't hesitate to reach out. We're here to support you and your furry friend. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 4, 2023

Hi, Thank you for sharing your review, We're delighted to hear about your great experience with quick responses and helpful assistance. If you ever require our services or have more questions down the road, don't hesitate to reach out. We're here to support you and provide the best assistance possible. Your feedback is greatly appreciated! Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 4, 2023

Hi, Thank you for sharing your feedback, and we understand your frustration with the delay in receiving the test results. We apologize for any inconvenience this may have caused. We'd like to clarify that while we aim to provide results within 3-5 days from the time the sample is 'received' at our facility, the initial part of the process, including shipping can vary but we sadly have no control over this. We appreciate your patience during this period and are glad to hear that once your sample entered processing, you received the results in approximately 3 days. We're delighted that the results seem to be helpful for your golden doodle's well-being. If you have any further questions or need assistance in finding a suitable food option to address your dog's sensitivities, please don't hesitate to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 4, 2023

Hi, Thank you for bringing this to our attention, We appreciate your feedback and apologize for any confusion regarding the results. We'd like to clarify our testing process to address your concerns. While we do test for a wide range of items, including all items listed on our website, we only provide a list of items that have shown sensitivity in the report. This is to focus on the specific areas that may be affecting your pet's health. We understand your disappointment and will take your feedback into account as we work to improve our reporting to make it clearer for our customers. We aim to provide the most relevant information to help you address your pet's sensitivities effectively. If you have any questions or need further assistance with interpreting the results or any other aspect of our services, please don't hesitate to reach out. We're here to support you and your pet's well-being, and your feedback helps us enhance our services. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 4, 2023

Hi, Thank you for your feedback, and we appreciate your patience during the contact process. We're pleased to hear that you found our results timely and thorough. Your satisfaction with the quality of the results is important to us. We apologize if you encountered any difficulties in reaching us, and we'll certainly take your feedback into account to improve our communication channels. If you ever need assistance or have further questions in the future, please don't hesitate to reach out, and we'll do our best to provide you with the support you need. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 4, 2023

Hi, Thank you so much for your review, We're thrilled to receive your excellent review and to hear about your positive experience with our company! It's wonderful to know that our services provided you with the information you needed to address your puppy's health concerns. Your puppy's well-being is of utmost importance, and we're delighted to have played a part in helping you understand what to avoid. Thank you for your kind words about our informative and fast response. We greatly appreciate your recommendation and the high rating you've given us. If you ever have more questions or require further assistance in the future, please feel free to reach out. We're here to support you and your puppy's health journey. Thank you for choosing us! Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 4, 2023

Hi, Thank you for taking the time to leave such a kind review about Chloe's assistance! We're thrilled to hear that she provided you with fast, sweet, and helpful service. Our team takes pride in delivering excellent customer support, and Chloe's dedication shines through in your feedback. If you ever require any more assistance or have further questions in the future, please don't hesitate to reach out. We're here to provide you with the best service possible. Thank you for choosing us, and we appreciate your feedback! Kind Regards, Customer Support Team