My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityOct 5, 2023

Hi, I'm truly sorry to hear about your dissatisfaction with your sensitivity test results. We understand your concerns, and we apologize for any confusion or frustration you've experienced. Your feedback is important to us, and we take it seriously. Regarding your request for a refund, please reach out to our customer support team directly, and they will assist you with the refund process. We also have a nutritionist available to provide further clarification and guidance on your results if you wish to explore that option. Once again, we apologize for any inconvenience, and we're committed to resolving this matter to your satisfaction. Please contact our customer support team as soon as possible so that they can assist you further. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 5, 2023

Hi, Thank you for sharing your experience with our sensitivity test. We're delighted to hear that the test helped identify the triggers of your dog's itching issue and that she's already feeling much better after adjusting her diet. If you have any more questions or need further assistance, please don't hesitate to reach out. Here's to brighter days ahead for both you and your dog! Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 4, 2023

Hi, Thank you for letting us know that you received a great response and valuable information. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to provide you with the best support possible, and we appreciate your feedback! Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 4, 2023

Hi, We appreciate your feedback and understand your concern. It's important to clarify that the results in the report are not generic; they are based on the specific information provided by the sample you submitted. The insights are generated based on the data from your pet's sample, and they are intended to provide tailored information about sensitivities. To address your specific comment about alcohol and nicotine intake, please do email us an image of this so we can investigate this further. We look forward to hearing from you! Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 4, 2023

Hi, Thankyou for your feedback! We're pleased to hear that you received quick service, and it's great that you were able to easily print the information for your convenience. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help, and we appreciate your feedback! Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 4, 2023

Hi, Thank you for your feedback, We're truly sorry to hear about your dissatisfaction with the sensitivity test results for your cats. We understand your frustration and concerns. Your feedback is important to us, and we take it seriously. If you believe the results do not accurately reflect your cats' sensitivities and you wish to request a refund, we recommend contacting our customer support team directly. They can assist you with the refund process and address any further questions or concerns you may have. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 4, 2023

Hi, Thank you for your feedback, We apologize for any inconvenience this may have caused. We'd like to clarify that while we aim to provide results within 3-5 days from the time the sample is 'received' at our facility, the initial part of the process, including shipping can vary but we sadly have no control over this. If you have any questions or need assistance with finding suitable pet food options or interpreting the results, please don't hesitate to reach out. We're here to support you in ensuring your pet's health and well-being. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 4, 2023

Hi, Thank you for your feedback on our customer service. We're glad to hear that you've had a positive experience with our team and that they were helpful and accommodating in addressing your questions. If you ever need further assistance, whether it's related to the report or any other aspect of our services, please feel free to reach out. We're here to assist you, and we appreciate your support! Kind Regards, Customer Support Team