My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityOct 4, 2023

Hi, Thank you so much for your positive review and for sharing your experience with our sensitivity testing services! We're delighted to hear that you found the results valuable and informative for your dog's health. It's fascinating to discover not only food sensitivities but also environmental sensitivities that might be affecting your furry friend. We greatly appreciate your recommendation and trust in our services. If you have any questions or need further assistance, please don't hesitate to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 4, 2023

Hi, Thanks for bringing this to our attention, We do not send a physical test kit as we aim to be environmentally friendly and reduce waste. Instead, we kindly ask our customers to use their own packaging to send their hair sample to our laboratory. Once you place your order, you should receive a confirmation email containing the next steps which will ask you to complete a submission form. Please ensure that you follow the instructions carefully to ensure that your sample is collected correctly and arrives safely at our laboratory. If you have any questions or concerns, please do not hesitate to contact us. We are always here to help and support you in any way we can. Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 28, 2023

Hi, Thank you for sharing your experience with us! We're pleased to hear that you appreciated our quick turnaround time for results and that you received prompt responses when you had questions. Providing efficient service and timely assistance is a priority for us. If you ever have more questions or need further support in the future, please feel free to reach out. We're here to assist you whenever you need us! Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 28, 2023

Hi, Thank you so much for your kind words and the high recommendation! We're thrilled to hear that you had a great experience with our company, from the efficient process and thorough results to the prompt and superb communication. Providing valuable information and education at a reasonable price is what we aim for, and we're delighted that you found value in our service. If you ever have more questions or need further assistance, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to assist you whenever you need us! Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 28, 2023

Hi, Thank you for sharing your feedback! We're delighted to hear that you had a speedy and informative experience with our service! Getting quick and understandable results can make a significant difference, and we're pleased that you now have more insight into your dog's skin issues. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to support you and your dog's well-being! Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 28, 2023

Hi, I'm sorry to hear about your dissatisfaction with the test results. It can indeed be frustrating when different tests may provide different information. Variability in results can occur due to differences in testing methodologies, sample collection, or the specific markers being assessed by different providers. It's important to keep in mind that sensitivity and intolerance testing can be complex, and individual responses to foods and substances can vary. If you have concerns about the results or the accuracy of the tests, I recommend consulting with a healthcare professional or allergist who can provide further guidance and potentially conduct more comprehensive testing to address your specific concerns. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We're here to help. Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 28, 2023

Hi, Thank you for sharing your feedback with us! We're glad to hear that you loved receiving your results and found them easy to read and understand. We appreciate your recommendations as well. Making it clearer that an actual kit isn't sent out is valuable feedback, and we'll consider ways to improve the clarity of our process for future customers. Additionally, the suggestion to provide a shipping label for each customer is noted, and we'll explore ways to enhance our service in that regard. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Your input helps us improve our services, and we're here to support you whenever you need us! Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 27, 2023

Hi, Thank you for your 5 star review! I'm glad to hear that the sensitivity test provided you with real answers regarding your dog's reactions to certain treats, like green beans. It's evident that you deeply care for your furry friend, and that's wonderful to hear. Reading labels and making informed choices about your dog's diet can make a significant difference in their health and happiness. If you ever have more questions or need further guidance in managing your dog's diet or sensitivities, please feel free to reach out. Kind Regards, Customer Support Team