My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityNov 1, 2023

Hi, Thank you for sharing your experience with our service. We're delighted to hear that the process of identifying your dog's sensitivities was easy and straightforward for you. It's our priority to make the experience as smooth as possible, and we're thrilled to know we achieved that goal. We're also pleased that the results were clear and detailed. Understanding what your dog is sensitive to is crucial for their well-being, and we're glad we could provide you with comprehensive and easy-to-read information. Should you have any further questions or need additional assistance, please don't hesitate to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 30, 2023

John, Thank you for leaving your feedback! I have investigated your email further and can see that we responded to you on the 20th September 2023 and unfortunately did not receive a response in return. I have now responded to the email that you sent across yesterday confirming the next steps and providing you with all of the information required. I do hope this helps. We value your business and want to ensure that you have a positive experience with our service. Your patience is appreciated, and we are here to assist you in getting the information you've been waiting for. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 30, 2023

Holly, Thank you for bringing this to our attention, please allow me to explain our service: We do not send a physical test kit as we aim to be environmentally friendly and reduce waste. Instead, we kindly ask our customers to use their own packaging to send their hair sample to our laboratory. Once you place your order, you should receive a confirmation email containing the next steps which will ask you to complete a submission form. Please ensure that you follow the instructions carefully to ensure that your sample is collected correctly and arrives safely at our laboratory. If you have any questions or concerns, please do not hesitate to contact us. We are always here to help and support you in any way we can. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 30, 2023

Kirsten, Thank you for sharing your feedback with us! I do apologise that you have found the process unclear! You should receive an email as soon as your order is placed containing a code and link to a form that needs completing using that code. Once that step is done, you then receive the next steps on how and where to send your pets sample. We do not send a physical test kit as we aim to be environmentally friendly and reduce waste. Instead, we kindly ask our customers to use their own packaging to send their hair sample to our laboratory. Our customers can also send the sample to us on the same day of ordering rather than waiting for a test kit. I do hope this explains the process further for you. Thank you again for sharing an honest review! If you have any additional questions or concerns, please don't hesitate to reach out to our customer care team. Your feedback is valuable to us, and we aim to improve our services for the benefit of your pet's health. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 26, 2023

Whitney, Thank you for sharing your positive experience! We're thrilled to hear that our service was fast, easy, and informative, helping you make informed choices for your pet's diet. Knowing about your pet's sensitivities can provide you with a better understanding on what could be causing unpleasant symptoms. If you ever need more guidance or have further questions, please don't hesitate to reach out. We're here to support you and your pet's well-being. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 25, 2023

Hi, Thank you for sharing your review! We're delighted to hear that the information was super helpful for your white allergy pitbull! It's important to ensure the well-being of our furry friends, and having insights into potential allergies can be beneficial for their health. If you have any more questions or need further assistance related to your pet's health, please don't hesitate to reach out. We're here to support you and your pet's well-being. Thank you for choosing our service! Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 24, 2023

Hi, Thank you for sharing your review! I'm delighted to hear about your positive experience with our service and how it has been beneficial for your cat. It's great that the results confirmed your suspicions and are helping you make informed choices for your cat's diet. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to support you and your furry friend. Thank you for your kind words and for choosing our service! Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 23, 2023

Hi, We appreciate your review and the opportunity to address your concerns. We regret any confusion or frustration you may have experienced due to the delay in receiving your test results. We acknowledge your concerns and aim to clarify the process. While we do advertise that results are typically available within 3-5 business days after we've received your sample and personally notified you, it's important to note that there can be an additional timeframe involved in the shipping process to transport your sample to our lab. This aspect of the process is, unfortunately, outside our direct control. We understand your concerns regarding the waiting period, and we strongly recommend getting in touch with our customer support team for the assistance you require. They can assist you in tracking your sample's progress and provide you with more detailed information regarding the current status of your order. Your business is important to us, and our primary goal is to ensure you have a positive experience with our service. We genuinely appreciate your patience, and we are here to support you in obtaining the information you've been eagerly awaiting. Kind Regards, Customer Support Team