My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityOct 23, 2023

Hi, Thank you for sharing your review, I apologize for any confusion and frustration you've experienced regarding the delay in receiving your test results. We understand your concerns and want to provide some clarity regarding the process. While we advertise that results are typically available within 3-5 business days after we've received your sample and personally notified you, there can be additional time involved in the shipping process to get the sample to our lab. Unfortunately, this part of the process is beyond our direct control. I understand that you're concerned about the wait time you've experienced, and I would recommend reaching out to our customer support team for assistance. They can help you determine if your sample has arrived at our lab facility and provide more information on the current status of your order. We value your business and want to ensure that you have a positive experience with our service. Your patience is appreciated, and we are here to assist you in getting the information you've been waiting for. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 19, 2023

Hi, Thank you for sharing your positive experience! We're thrilled to hear that our service was fast, easy, and informative, helping you make informed choices for your pet's diet. Knowing about your pet's sensitivities, including a potential reaction to pesticides, is valuable for their health. If you ever need more guidance or have further questions, please don't hesitate to reach out. We're here to support you and your pet's well-being. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 19, 2023

Hi, Thank you for sharing your concerns, We appreciate your concern and want to clarify that we are not a scam. Our primary focus is on providing insight into your furry friend's health. To clarify, the testing we offer is indeed intended for dogs, not humans. The references to human-related conditions in the report are meant to be there but I understand this may be misleading, and we will work on making this aspect clearer. If you have any additional questions or concerns, please don't hesitate to reach out to our customer care team. Your feedback is valuable to us, and we aim to improve our services for the benefit of your pet's health. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 19, 2023

Hi, I understand your frustration, and we apologize for any inconvenience. We did receive your sample on the 11th of October and the results were issued on the 12th. Unfortunately, the mailing time is something we cannot control, but we strive to ensure the processing is as quick as possible once it has reached our laboratory. We appreciate your patience and your feedback as it helps us improve our services. If you have any further questions or concerns, please feel free to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 19, 2023

Hi, We're sorry to hear about your disappointment and concerns. We do confirm on our website that the results will be available within 3-5 days once received at our lab, but we understand that mailing times can vary and are beyond our control. It's important to note that we make it clear on our website that we are testing for sensitivities, not allergies. We recommend customers read the product details and information before making a purchase. Sensitivities can manifest in various ways, including symptoms like digestive issues or feeling unwell, bad tummy diarrhea etc. We appreciate your feedback and will consider ways to make our product descriptions even clearer. If you have further questions or need assistance, please don't hesitate to contact our customer care team. Your satisfaction is important to us, and we're here to help. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 18, 2023

Hi, Thank you for bringing this to our attention, please allow me to explain our service: We do not send a physical test kit as we aim to be environmentally friendly and reduce waste. Instead, we kindly ask our customers to use their own packaging to send their hair sample to our laboratory. Once you place your order, you should receive a confirmation email containing the next steps which will ask you to complete a submission form. Please ensure that you follow the instructions carefully to ensure that your sample is collected correctly and arrives safely at our laboratory. If you have any questions or concerns, please do not hesitate to contact us. We are always here to help and support you in any way we can. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 18, 2023

Hi, Thank you for bringing this to our attention, please allow me to explain our service: We do not send a physical test kit as we aim to be environmentally friendly and reduce waste. Instead, we kindly ask our customers to use their own packaging to send their hair sample to our laboratory. Once you place your order, you should receive a confirmation email containing the next steps which will ask you to complete a submission form. Please ensure that you follow the instructions carefully to ensure that your sample is collected correctly and arrives safely at our laboratory. If you have any questions or concerns, please do not hesitate to contact us. We are always here to help and support you in any way we can. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 18, 2023

Hi, Thank you for bringing this to our attention, please allow me to explain our service: We do not send a physical test kit as we aim to be environmentally friendly and reduce waste. Instead, we kindly ask our customers to use their own packaging to send their hair sample to our laboratory. Once you place your order, you should receive a confirmation email containing the next steps which will ask you to complete a submission form. Please ensure that you follow the instructions carefully to ensure that your sample is collected correctly and arrives safely at our laboratory. If you have any questions or concerns, please do not hesitate to contact us. We are always here to help and support you in any way we can. Kind Regards, Customer Support Team