My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityJan 26, 2024

Hi, Thanks for sharing your review! We're glad to hear that you had a great experience receiving the results. Your feedback is valuable to us, and we appreciate your rating. Regarding your suggestion about recommending food options for dogs with lots of sensitivities, we understand the importance of providing comprehensive support. We'll certainly take your input into consideration for future enhancements to our services. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 25, 2024

Hi, Thank you so much for sharing your positive experience with our cat food sensitivity test! We're thrilled to hear that the test has provided valuable insights into the ideal food for your cat, addressing the puking problem and bringing about positive changes. We're delighted that you found the testing process straightforward and the instructions clear. Our aim is to make the experience as hassle-free as possible, and it's fantastic to know that you appreciate the simplicity of registering the kit, collecting the sample, and the convenience of the prepaid envelope for submission. Your feedback on the turnaround time for receiving the results is also greatly appreciated. We understand the importance of timely information, and we're glad the results were delivered within the expected timeframe. We genuinely value your recommendation and are thrilled to have played a role in improving your cat's well-being. If you ever have more questions or if there's anything else we can assist you with, please feel free to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 25, 2024

Hi, Thank you for taking the time to share your feedback! We sincerely apologize for any inconvenience caused by the mailing times, unfortunately this is beyond our control but can assure you the results are issued within 3-5 days once received at our lab. Your experience is valuable to us, and we genuinely appreciate your patience. We are committed to continuous improvement, and your feedback helps us identify areas where we can enhance our services. If there's anything specific you would like to share about your experience or if there are ways we can make it right for you, please don't hesitate to reach out to our customer support team directly. We're here to assist and ensure your satisfaction. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 25, 2024

Hi, Thank you for sharing your feedback with us regarding your experience with our test. We're pleased to hear that you found the test reasonably priced and appreciated the detailed results. We understand and sincerely apologize for the inconvenience caused by the delay in mailing time, this is something we have no control of but I can assure you, the results are processed within 3-5 days once received at our lab. Your insights are valuable to us, and we take your feedback seriously. We are continually working to enhance our processes, and your input helps us identify areas for improvement. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to our customer support team. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 25, 2024

Hi, Thank you for sharing your concerns with us! We're genuinely sorry to hear that you're dissatisfied with your experience and the results of the test. We understand the importance of accurate and meaningful information for your pet's well-being, and we apologize for any confusion. Regarding the Vitamin B12 and Calcium levels, we appreciate your feedback on the recommendations provided. Please note this would mean you're falling below range and need to increase this. If you have specific concerns or questions about the results, we encourage you to reach out to our customer support team directly. We would be more than happy to review your case and provide further assistance. Once again, we apologize for any inconvenience, and we appreciate your feedback as it helps us continually improve our services. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 25, 2024

Hi, Thank you for taking the time to share your feedback with us! We're delighted to hear that you were pleased with the fast turnaround of our services. Efficiency and promptness are top priorities for us, and we're thrilled that we could meet your expectations in delivering quick results. If there's anything more we can do for you or if you have any further comments, please don't hesitate to let us know. We appreciate your trust in our services and hope to continue providing you with excellent service in the future. Thank you for choosing us! Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 24, 2024

Hi, Thanks for sharing your feedback, It's important to note that sensitivity testing can sometimes identify potential sensitivities to items a pet has never consumed. This doesn't necessarily imply prior exposure but rather helps in understanding potential triggers that might cause discomfort if consumed. The goal is to provide guidance on items that, if introduced, could lead to sensitivity-related symptoms. However, we understand that individual cases vary, and scratching may have various causes. If you have further questions or need assistance in understanding your furry friend's specific situation, please reach out to our customer support team. They are here to help address your concerns. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 24, 2024

Hi, Thank you for your positive feedback regarding the ease of following our instructions. We're delighted to hear that the process was straightforward for you. We understand the anticipation for your test results, and we want to assure you that our team is working diligently to provide you with the information you're waiting for. If you have any questions or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing our services, and we appreciate your patience. Kind Regards, Customer Support Team