My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityFeb 16, 2024

Hi, We sincerely apologize for the disappointment and frustration you have experienced. To clarify, the timeframe stated on our website refers to the period from when the sample is received by our facility, not including mailing time, which is beyond our control. We aim to issue results within 3-5 business days once the sample has been received. Please let us know if we can help further. Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 16, 2024

Hi, Thanks for sharing your review! We're thrilled to hear that you found the entire process easy and straightforward, from the instructions and shipping to understanding the results. Making things simple for our customers is a top priority for us, and we're glad we could provide you with a smooth experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 16, 2024

Hi, I'm truly sorry to hear about your experience. To clarify, the timeframe stated on our website refers to the period from when the sample is received by our facility, not including mailing time, which is beyond our control. We aim to issue results within 3-5 business days once the sample has been received. We're continuously working to improve our processes and services, and we'll take your feedback into account to address any areas needing improvement. If there's anything we can do to make this right or if you have any further concerns, please don't hesitate to reach out to us. Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 16, 2024

Hi, Thank you so much for your kind words! We're delighted to hear that you found our service affordable and informative. Providing quick responses and comprehensive information is our priority, and we're thrilled that we could meet your expectations. Your recommendation means a lot to us, and we're here to support you and your pet every step of the way. If you ever have any questions or need assistance, please don't hesitate to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 15, 2024

Hi, Thanks for sharing your review, We're glad to hear that you found the process fast, efficient, and straightforward! It's our aim to make the testing experience as convenient as possible for our customers. If you have any further questions or need assistance, don't hesitate to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 15, 2024

Hi, Thanks so much for sharing your review! It's great to hear that the testing results provided valuable insights into your mini goldendoodle's food sensitivities, giving you a helpful starting point for making dietary adjustments. Thank you for recommending the service based on your positive experience! If you have any further questions or need assistance, feel free to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 15, 2024

Hi, Thank you for your understanding. We want to assure you that once we receive your sample, we prioritize processing it promptly, typically within 3-5 days. However, we acknowledge that the mailing time is beyond our control. We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please don't hesitate to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 15, 2024

Hi Thank you for sharing your feedback. We're here to help you understand the report and address any concerns you may have. Please feel free to get in touch with us, and we'll be more than happy to assist you further. Kind Regards, Customer Support Team