My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityJun 10, 2024

Hi, I'm sorry to hear that you found the test results difficult to understand. Clear communication is important to us, and we want to ensure that our customers can easily interpret and make use of the information provided. If you have any specific questions about the results or need further clarification on any points, please don't hesitate to reach out to our customer support team. We're here to help and ensure that you have a clear understanding of your pet's sensitivities. Kind regards, Customer Care Team

Response from My Pet SensitivityJun 10, 2024

Hi, Thank you for your review. Our tests are designs to detect sensitivities, and not allergies. If you would like further information on the differences, please do not hesitate to reach out to our team. We'll be happy to help you Thank you

Response from My Pet SensitivityJun 10, 2024

Hi, I'm glad to hear that the report was helpful in identifying potential triggers for your dog's sensitive tummy issues. Understanding what may be causing discomfort is an important step in improving your dog's well-being. If you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help! Kind regards, Customer Care Team

Response from My Pet SensitivityJun 10, 2024

Hi, The results were emailed to you on the 4th June, I have just re sent them to the email address we have on file for you. If you still do not receive them, please reach out to our team directly and we'll be happy to help you Thank you

Response from My Pet SensitivityJun 10, 2024

Hi, I'm deeply sorry to hear about the passing of your beloved Rottweiler. Losing a pet is never easy, and my heart goes out to you during this difficult time. I'm glad to hear that the test results provided valuable insight into your Rottweiler's sensitivities, even though it came after his passing. While it couldn't change the outcome for your furry friend, it may offer comfort to know more about his health and potentially help other pets in the future. If you need any support or assistance during this time, please don't hesitate to reach out. My thoughts are with you and your family as you grieve the loss of your cherished companion. Kind regards, Customer Care Team

Response from My Pet SensitivityJun 10, 2024

Hi, I'm sorry to hear about your disappointment with the results and the experience you've had. We strive to provide valuable insights through our testing service, but it seems that we fell short of your expectations. While our test is not intended to diagnose allergies, it's designed to identify sensitivities and intolerances which may impact your pet's well-being. We understand that each individual's experience can vary, and we aim to provide clarity and support based on the information provided by the test. We take your feedback seriously and will use it to improve our services. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure your satisfaction. Kind regards, Customer Care Team

Response from My Pet SensitivityJun 10, 2024

Hi, Thank you for your feedback! We appreciate your suggestion regarding mentioning the extra time it takes once the sample reaches the lab. We'll take this into consideration to improve our communication and set more accurate expectations for our customers in the future. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you Kind regards, Customer Care Team

Response from My Pet SensitivityJun 10, 2024

Hi, I'm sorry to hear about your experience. It's disappointing that the turnaround time was longer than expected and that there was confusion regarding the kit and the results. We appreciate your feedback and understand the importance of providing clear and meaningful information to our customers. Your insights are valuable, and we'll take them into consideration to improve our service in the future. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure your satisfaction. Kind regards, Customer Care Team