My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityJun 5, 2024

Hi, I'm sorry to hear that your vet had such a negative opinion of the test. We strive to provide valuable insights to our customers, and it's disappointing to learn that we didn't meet your expectations or those of your vet. We take feedback seriously and aim to continuously improve our services. If you are unsatisfied with your experience, we encourage you to reach out to our customer support team to discuss your concerns and explore possible resolutions, including a potential refund. Your satisfaction is important to us, and we appreciate you bringing this to our attention. Please contact us so we can assist you further. Kind regards, Customer Care Team

Response from My Pet SensitivityJun 5, 2024

Hi, Your results were emailed to you on the 7th May. I have just re sent them to you Thank you Customer Care Team

Response from My Pet SensitivityJun 5, 2024

Hi, Thank you for your positive feedback! We're delighted to hear that you found the instructions easy to follow and appreciated the quick turnaround and detailed results. It's wonderful to know that removing the foods marked as highly allergic has already made a noticeable difference in your dog's demeanor and health. If you have any further questions or need additional support, please don't hesitate to reach out. We're here to help you and your pet continue on the path to better health! Kind regards, Customer Care Team

Response from My Pet SensitivityJun 5, 2024

Hi, Samples can take around 2-3 weeks to arrive from the USA, once the sample has arrived at our lab we will notify you via email and your results will be issued within 3 - 5 working days If you have any specific concerns or questions, please don't hesitate to reach out to our team. Thank you Customer Care Team

Response from My Pet SensitivityJun 5, 2024

Hi, Thank you for sharing your experience, and we apologize for any inconvenience caused by the delivery process and the unexpected results. While our test aims to provide accurate insights into food sensitivities, individual responses can vary, and there may be instances where the results do not fully align with expectations. There will be reasons for this and if you'd like further explanation, please don't hesitate to reach out to our team directly Thank you Customer Care Team

Response from My Pet SensitivityJun 4, 2024

Hi, We sincerely apologize for any inconvenience or confusion you experienced during the testing process. Thank you for sharing your insights and for choosing our service. Your feedback is invaluable to us as we work to enhance the quality and transparency of our testing process. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you. Kind regards, Customer Care Team

Response from My Pet SensitivityJun 4, 2024

Hi, Thank you for your review. We will be happy to go though our refund policy with you, if you wouldn't mind reaching out to our team directly? We look forward to resolving this for you Thank you

Response from My Pet SensitivityJun 4, 2024

Hi, We're glad to hear that you found our service prompt upon receiving your samples. Timeliness is important to us, especially when it comes to providing valuable insights for your pet's health. If you have any more feedback or questions in the future, don't hesitate to get in touch. We're here to help! Kind regards, Customer Care Team