My Pet SensitivityPet Health Starts At Home. We help you improve your pet’s health with tests, supplements, and support.
My Pet Sensitivity (mypetsensitivity.com) has 2,950 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Graham
fast delivery
Response from My Pet SensitivityAug 1, 2024
Hi, Thank you for your feedback! We’re glad to hear that you were satisfied with the speed of delivery. If you have any further questions or need additional assistance, please let us know. We’re here to help! Kind regards, Customer Care Team
Maria Mercedes S.
Waste time, waste money and totally useless. I feel like scammed
Response from My Pet SensitivityAug 1, 2024
Hi, I’m sorry to hear about your frustration and disappointment. It’s important to us that you feel satisfied with our services. If you feel the results were not as expected or if there are specific issues you encountered, please reach out to our customer support team directly. We want to address your concerns and work towards a resolution. Your feedback is valuable in helping us improve our services. Kind regards, Customer Care Team
CBowe
My vet does not trust this test.
Response from My Pet SensitivityAug 1, 2024
Hi, I’m sorry to hear that your vet has concerns about the test. It's important to have confidence in the tools you use for your pet’s health. If you have further questions or need more information about the test, please reach out to our customer support team. We’re here to assist you and provide any additional details you may need. Kind regards, Customer Care Team
Becca M.
I’m not convinced these results are accurate. The test results came back the same as another reviewer, being that my frenchie is sensitive to sunflower oil, chickpeas, potato and cockroaches!! Most dog foods come with potato in so this doesn’t really help. I’m going to be posting another sample off under a different name and will see if the results come back identical, which of course they should if they are from the same dog!
Response from My Pet SensitivityAug 1, 2024
Hi, Thank you for sharing your concerns. We understand how important it is for test results to be accurate and reliable, especially when it comes to your pet’s health. We take accuracy seriously and are committed to ensuring our tests provide useful and precise information. If you have doubts about the results, we recommend reaching out to our customer support team to discuss your concerns in detail. They can provide further clarification and help you address any issues. Kind regards, Customer Care Team
Chris N.
Not as advertised!!!! BEWARE. When I googled "pet allergy test" this is the first company that comes up this is the exact link I clicked on "My Pet Sensitivity - Test For 460+ Items - Pet Allergy Test". It is not until you receive your results that it is finally made clear that they test for sensitivity and not allergies! I expected to get clear results listing ingredients and even specifics like (poultry, beef, etc.) What you get is basically worthless. Wish I had done more research.
Response from My Pet SensitivityAug 1, 2024
Hi, Thank you for your feedback, and I’m sorry to hear about your experience. We understand how frustrating it can be when expectations aren’t met, especially when it comes to your pet’s health. We strive to provide clear information about our tests and the differences between sensitivities and allergies, but it seems there was a gap in communication. We’ll take your feedback seriously. If you have specific concerns or need clarification on your results, please reach out to our customer support team directly. We’re here to help address any issues and provide the assistance you need. Thank you for bringing this to our attention.
Frances G.
We have been searching for over 2 years to find what causes our dog’s skin issues. My vet had recommended a process of protein elimination and finally had our dog on Vegetarian diet. Only to find out through your testing that he is highly sensitive to Peas and 11 other ingredients in his current food! I cannot thank you enough. You really should be recommended by vets everywhere!!!
Response from My Pet SensitivityJul 31, 2024
Hi, Thank you so much for sharing your experience! We’re thrilled to hear that our testing was able to provide clarity and identify the sensitivities causing your dog’s skin issues. It’s wonderful to know that you’re now on the right track to helping your dog feel better. We greatly appreciate your recommendation and will certainly take it to heart. If you have any further questions or need additional support as you adjust your dog's diet, please don’t hesitate to reach out. We're here to help and support you and your furry friend! Kind regards, Customer Care Team
Kelsie
Broke the findings down by sections, and explained each section in detail, so that it was easy to understand.
Response from My Pet SensitivityJul 31, 2024
Hi, Thank you for your feedback! We’re thrilled to hear that the detailed breakdown of findings made the report easier to understand. If you have any further questions or need additional clarification on any aspect, please don’t hesitate to reach out. We're here to ensure you have all the support you need! Kind regards Customer Care Team
David
Website said 3-5 days after receiving sample was not told until after the fact is can take 1-2 weeks to get from receiving facility to test facility.
Response from My Pet SensitivityJul 31, 2024
Hi, Thank you for sharing your experience. We apologize for the confusion regarding the sample transit time. We strive to provide clear and accurate information, and it seems we fell short in this instance. Your feedback is valuable, and we’ll work on ensuring that our website and communication more accurately reflect the entire process. If you have any further questions or need assistance, please feel free to reach out. We're here to help! Kind regards, Customer Care Team
