My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityAug 2, 2024

Hi, We emailed your results on the 25th July. I have just re sent them. If you still do not receive them, please let us know Thank you

Response from My Pet SensitivityAug 2, 2024

Hi, Thank you for your detailed feedback. I’m truly sorry to hear about your concerns regarding the presentation of the results and the lack of response from our customer support team. Your insights as a scientist highlight important aspects of clarity and quality that we strive to uphold. We understand the importance of presenting results in a clear and transparent manner, including providing reference ranges and ensuring the accuracy of the report. I would recommend reaching out again to our customer support team, and if possible, providing specific details about your previous communication for quicker resolution. Your feedback is invaluable in helping us improve our processes and service quality. Kind regards, Customer Care Team

Response from My Pet SensitivityAug 2, 2024

Hi, We emailed the results for this test on the 27th July. I have just re sent them. If you still do not receive them, please let us know Thank you

Response from My Pet SensitivityAug 2, 2024

Hi, I apologize for your negative experience and the confusion regarding the recommendations for vitamin D3. This certainly doesn't align with the service we aim to provide. We take such concerns seriously and want to address them promptly. Please reach out to our customer support team again, referencing your previous emails, and we will prioritize resolving this issue for you. We value your feedback and are committed to improving our communication and services. Kind regards Customer Care Team

Response from My Pet SensitivityAug 2, 2024

Hi, Thank you for your positive feedback! We're delighted to hear that you found the testing process easy and the directions clear, and that you received your results quickly. It's also great to know that our customer service team was prompt and helpful in addressing your questions. If you need any further assistance or have more questions, please feel free to reach out. We're here to help! Kind regards, Customer Care Team

Response from My Pet SensitivityAug 2, 2024

Hi, I'm sorry to hear that the test didn't meet your expectations and that you found the information lacking. It's important that you feel confident in the results you receive. We appreciate your feedback and take it seriously. Since you received different results from your vet, it may be worth discussing these discrepancies with our customer support team. Thank you for sharing your experience, as it helps us improve our services. If you have any further questions or need assistance, please reach out to us directly. We’re here to help. Kind regards, Customer Care Team

Response from My Pet SensitivityAug 2, 2024

Hi, Thank you for your feedback! We're thrilled to hear that the variety of items tested has helped you make positive changes to your dog's diet and that you've seen significant improvements. If you have any further questions or need additional support, please don't hesitate to reach out. We're here to assist you! Kind regards Customer Care Team

Response from My Pet SensitivityAug 1, 2024

Hi, Thank you for your feedback. I’m sorry to hear that the test missed some of the allergens, particularly if your dog is very allergic to chicken. Our tests focus on sensitivities rather than allergies, which might explain some discrepancies. To ensure you have the most accurate information and support, I recommend discussing these results with your vet. They can help interpret the findings in the context of your dog's specific health needs. If you have any more questions or need further clarification, please reach out to our customer support team. We're here to assist and address any concerns you may have. Thank you