My Pet SensitivityPet Health Starts At Home. We help you improve your pet’s health with tests, supplements, and support.
My Pet Sensitivity (mypetsensitivity.com) has 2,950 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Cassandra G.
Holly did awesome
Response from My Pet SensitivitySep 3, 2024
Hi, Thanks for your feedback! We're thrilled to hear Holly provided you with excellent service. If there's anything else you need, please let us know. Kind regards, Customer Care Team
Grateful I.
Thank you! Very Helpful!
Response from My Pet SensitivitySep 3, 2024
Hi, You're welcome! I'm glad to hear you found the information helpful. If you have any more questions or need further assistance, feel free to reach out. Kind regards, Customer Care Team
Kim H.
I mailed my dogs sample in on August 4th and still haven't received notification that the sample was received. I sent 3 messages and received no response! I'm beginning to think I've been scammed! UPDATE: The company responded and told me to email them which I've been doing all along! Since posting this, I've emailed them 5 times and still haven't received a response! Do not waste your money! I seriously think this company is a scam!
Response from My Pet SensitivitySep 3, 2024
Hi, I'm sorry to hear about the delay and lack of response. It's definitely not our intention to leave you feeling frustrated. Please email us your order details, and we will look into this for you immediately and ensure that your issue is resolved. Kind regards, Customer Care Team
Jose A.
Super awesome thorough sensitivity test ..
Response from My Pet SensitivitySep 3, 2024
Hi, Glad to hear you had a positive experience with the sensitivity test! It sounds like the thoroughness of the results really made a difference for you. If it’s been helpful in identifying sensitivities, that’s a great step toward better health. Kind regards, Customer Care Team
Jennifer T.
Never got an email from them never got my results!
Response from My Pet SensitivitySep 3, 2024
Hi, We emailed your results on the 27th August. I have just issued a resend to make sure you receive them If you have any problems, please don't hesitate to reach out to us Thank you
Tonya
This whole process has been a frustrating disappointment. Several weeks after I paid for the test, I had to inquire where or how I was supposed to take the test. Now, several weeks after I sent my dog's hair sample in, I had to inquire what the status is. I received a response saying the test hadn't arrived yet, and lo and behold, I received another email the same day saying the test had arrived at the lab. I'm guessing it will be another several weeks before I'll receive the results, but only after I yet again have to ask about it.
Response from My Pet SensitivitySep 1, 2024
Hi, I'm sorry to hear about the delays and frustration you've experienced. We aim to provide a smooth and timely process, and it's clear we fell short in your case. I'll make sure your feedback is addressed with our team to improve our service. If there's anything I can do to expedite your current situation or if you have any further questions, please let our customer service team know Kind regards, Customer Care Team
Jennifer D.
This test was recommended to us and it did not disappoint.
Response from My Pet SensitivitySep 1, 2024
Hi, Thank you for your positive feedback! I'm glad to hear that the test lived up to your expectations. If you have any more questions or need further assistance, feel free to reach out. Kind regards, Customer Care Team
Ellen P.
I was very pleased with the report and the information. Now I will see if it works/helps with my cat!
Response from My Pet SensitivitySep 1, 2024
Hi, Thank you for your feedback! I’m glad to hear that you were pleased with the report. I hope the information proves helpful for your cat’s health. If you have any questions or need further assistance as you implement the changes, please don’t hesitate to reach out. Kind regards, Customer Care Team
