Carine E.
My sample was mailed in over a month…
My sample was mailed in over a month before and they still haven't processed it or connected with me. I read that in another review, and I should have taken note. There must be a backlog, but it would be greatly appreciated if they just said that: "we have received your sample, but due to many loving pet owners desiring testing your results will be slightly delayed or give an estimate." So far I think this may be a scam... what else do I have to go on- I sent my money and my sample but over a month later I have nothing from My Pet Sensitivity except for lots of emails telling me to upgrade or buy testing. Not helpful and not pleasant.
Response from My Pet SensitivitySep 5, 2024
Hi, We sincerely apologize for the delay and the frustration this has caused. We understand how important timely updates are, and we should have communicated the backlog more clearly. We’re sorry for any confusion or concern this has caused. We will provide an update on your sample as soon as possible. We value your feedback and are committed to improving our communication and service. Kind regards, Customer Care Team