I tried to follow the recommendations for my pet. I almost found it impossible to find a food without any allergens but i did.
My dog's allergies are no better and he is still suffering.
Response from My Pet SensitivitySep 20, 2024
Hi,
I’m sorry to hear that you’re still facing challenges with your dog’s allergies despite following the recommendations. It can be frustrating to find suitable food that avoids all allergens. Please reach out to our customer care team with your concerns so we can assist you further and explore other options to help improve your dog's situation. Your pet’s well-being is important to us.
Kind regards,
Customer Care Team
BR
Bryan
1 out of 2 samples processed
I submitted two samples but only got results from one sample. The one result I did get was very informative. I guess I'm partly to blame for the other sample not getting processed since I didn't get tracking for the shipment. I'm not sure who lost the sample USPS or Pet Sensitivity?
Response from My Pet SensitivitySep 20, 2024
Hi,
Thank you for your feedback, and I’m sorry to hear about the issue with your samples. It can be frustrating when tracking isn’t available. We recommend reaching out to our customer care team with your details so we can help you investigate what happened with the second sample and ensure you receive the support you need. We're glad to hear that the result you did receive was informative!
Kind regards,
Customer Care Team
LW
Leon W.
Nice report and less than a week from…
Nice report and less than a week from sending sample to receiveing results
Response from My Pet SensitivitySep 20, 2024
Hi,
Thank you for your feedback! We’re glad to hear that you received your report quickly and found it to your liking. If you have any questions or need further assistance, don’t hesitate to reach out.
Kind regards,
Customer Care Team
HM
Heidi M.
Review
It’s important to me to know what my pet is sensitive to.
Response from My Pet SensitivitySep 20, 2024
Hi,
Thank you for your feedback! We completely understand how important it is to know your pet's sensitivities. This knowledge can help you make informed decisions about their diet and environment, ensuring they stay healthy and happy. If you have any further questions or need assistance, feel free to reach out.
Kind regards,
Customer Care Team
JP
Joseph P.
Good info for my pet
My dog had severe allergies to multiple things. It brings me comfort knowing what she is allergic to.
Response from My Pet SensitivitySep 20, 2024
Hi,
Thank you for sharing your experience! We’re glad to hear that knowing your dog's allergies has brought you comfort and clarity. Understanding her sensitivities can make a significant difference in managing her health and well-being. If you have any questions or need further assistance, please don’t hesitate to reach out.
Kind regards,
Customer Care Team
RS
Rebecca S.
My dogs hair test came back with she…
My dogs hair test came back with she isn’t allergic to chicken so I gave her some and she was very sick as a consequence so clearly this isn’t accurate!
Response from My Pet SensitivitySep 20, 2024
Hi,
Thank you for your feedback, and I’m sorry to hear about your experience. It’s concerning to learn that your dog had a negative reaction after introducing chicken, and we understand how frustrating this can be. While our tests aim to provide insights into sensitivities, individual responses can vary.
We encourage you to reach out to our customer care team with your details so we can assist you further and address your concerns. Your dog's well-being is our priority, and we want to ensure you receive the support you need.
Kind regards,
Customer Care Team
SF
SF
I have emailed you 3 times to complain
I have emailed you 3 times to complain, but no response. The results you sent to me were clearly not meant for a dog as they advised that she should cut down on alcohol and nicotine, which suggests that the whole test has no credibility and I have no confidence in the result. I have requested a refund on 3 occasions, but again no response. Avoid this company its a scam!
Response from My Pet SensitivitySep 20, 2024
Hi,
Thank you for your feedback, and I’m truly sorry to hear about your experience.
Please reach out to us again with your details, and we will prioritize your request for a refund and investigate the issue with the report. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this.
Kind regards,
Customer Care Team
MS
Mrs Sylvia L.
Since receiving the test and doing a…
Since receiving and reviewing the test last month, I've had more time to see its results.
This test was invaluable to us both. As crucial as the food was to his improvement, we avoided areas he was sensitive to, places we'd walked for five years. He must have been overloaded; too many things hit him at once.
Where before he managed, this year was dreadful for fleas—something he never had. He became paranoid and didn't want to walk when something flew by him. A horsefly has bitten me, and it's painful. Poor Eddy was covered with horsefly bites.
But since reviewing where we walk and using natural washes to deter the blasted things, Eddy no longer gets bitten by horse flies (nasty things).
So what had changed?
While I've advocated a raw diet for all my dogs, I prepared them myself. Then, in June 2024, I had a rescue dog and bought ready-made raw meals (top-grade and expensive).
However, these test results made me realise that even organic raw food contains the ingredients he was sensitive to. I was staggered when I took a magnifying glass and read the added (non-organic) ingredients.
How anyone can call something organic with added junk is beyond me.
In the four months I had the rescue, Skye, my older dog Eddy started to show signs of the sensitivity he had as a puppy. I finally found a company that was as close as my meals (a bit more expensive) but worth the money in the long run as it has none of the ingredients Eddy is sensitive to.
I also found an area to walk on private land where he avoided almost everything he was sensitive to. Horses being one. In truth, he'd be better near the seaside, but that's impossible.
This simple test was life-changing for him and me after fruitless help from the vet, which was a traumatic day for Eddy and an expensive outlay.
As I took a traumatised Eddy home that day, I said, "Enough." I promised him I'd resolve this issue, and he would return to his energetic self.
That day, I looked at sensitive tests and found you. I hesitated, but not for long, when I received a message from you, a gentle reminder that I needed.
Eddy is now 99.9% back to his happy, energetic self. His nasty sores are healing. And what of me? I'm relieved, as I honestly thought I would lose Eddy; he had become so ill. So, thank you from the bottom of my heart.
Response from My Pet SensitivitySep 20, 2024
Hi,
Thank you for sharing your heartfelt experience with us! We’re truly moved to hear how the test made such a significant difference for Eddy and helped you uncover the sensitivities that were impacting his health. It’s inspiring to know that your efforts to adapt his diet and environment have led to such positive changes.
We’re so glad to hear that Eddy is now nearly back to his energetic self and that you found a solution that works for both of you. Your determination to support him is commendable, and we appreciate you trusting us on this journey. If you ever have more questions or need assistance in the future, please don’t hesitate to reach out.
Kind regards,
Customer Care Team
