My Pet SensitivityPet Health Starts At Home. We help you improve your pet’s health with tests, supplements, and support.
My Pet Sensitivity (mypetsensitivity.com) has 2,950 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Belinda Brova C.
Thorough and detailed info
Response from My Pet SensitivitySep 23, 2024
Hi, Thank you for your feedback! We're glad to hear you found the information thorough and detailed. If you have any further questions or need assistance, please don't hesitate to reach out. Kind regards, Customer Care Team
mary A.
Results not belivable
Response from My Pet SensitivitySep 23, 2024
Hi, I’m sorry to hear that the results didn’t meet your expectations. If you have specific concerns or questions about your report, please reach out to our customer service team. We’re here to help clarify any issues and ensure you have the support you need. Thank you for sharing your feedback. Kind regards, Customer Care Team
Cyn
The results were clear and easy to understand. They took longer than I expected. I sent in 2 kits on the same day. I haven't received word about the second kit yet.
Response from My Pet SensitivitySep 23, 2024
Hi, Thank you for your feedback! We're glad to hear that you found the results clear and easy to understand. We apologize for the delay with your second kit and understand how important timely updates are. Please feel free to reach out to our customer support team for assistance regarding the status of that kit. Kind regards, Customer Care Team
Stacey L.
I love how easy the whole process is and the fast turn around once it was noted as received. The report was very thorough and easy to follow, it gave me alot of helpful information about my pup. I thought it took a while to receive, more than two weeks but it wasn’t much of an issue. I appreciate the service and feel like it was a good value for the cost
Response from My Pet SensitivitySep 23, 2024
Hi, Thank you for your feedback! We're delighted to hear that you found the process easy and the report helpful for your pup. We appreciate your understanding regarding the turnaround time and are glad you feel it was a good value. If you have any more questions or need further assistance, feel free to reach out! Kind regards, Customer Care Team
Marti B.
What we needed
Response from My Pet SensitivitySep 23, 2024
Hi, Thank you for your response! We're pleased to know that our service met your needs. If there's anything else we can assist you with, just let us know. Kind regards, Customer Care Team
Stephanie M.
Generic test. Not thorough. Was waiting for a test kit- mentioned you need to ship it back on your own after I inquired. Too expensive for what was paid.
Response from My Pet SensitivitySep 23, 2024
Hi, Thank you for your feedback. We’re sorry to hear that you found the test generic and not as thorough as you expected. We aim to provide clear information about the process, including shipping, and we apologize if that wasn’t communicated effectively. If you have any specific concerns about your experience or results, please let us know. We value your input and would like to assist you further. Kind regards, Customer Care Team
Rylie K.
Super informative and easy to take the samples!
Response from My Pet SensitivitySep 23, 2024
Hi, Thank you for your feedback! We're glad to hear you found the process informative and easy. If you have any further questions or need assistance, feel free to reach out. Kind regards, Customer Care Team
Robert G.
I liked the convenience of doing the process. I was a bit taken aback by how much it cost to mail it via the USPS, not your issue, but I am sure a concern for a lot of people. I wish there were a way to incorporate more info the dog's specific food allergies and issues with the testing.
Response from My Pet SensitivitySep 23, 2024
Hi, Thank you for your feedback! We're glad to hear you found the process convenient. We understand that shipping costs can be a concern, and we appreciate your input on this matter. Regarding the inclusion of more specific information about your dog's food allergies, we’re always looking to improve our services. Your suggestion is valuable, and we will certainly consider ways to enhance the detail and relevance of the reports. Kind regards, Customer Care Team
