Christina Patterson J.
More communication please
Once the lab received my sample, the results came back so fast! But the time frame of waiting from sending in my sample to the lab actually getting it felt long. I had to email the company to get a status update, where I learned the processing center that received it first can take up to three weeks to pass it on. I would have liked an email update upon receiving it at the center because I didn’t even know if I had put enough postage on the envelope to get it delivered. I felt like for the amount I spent, I should have gotten more communication. But I’m very happy with the results and how everything was explained in the document.
Response from My Pet SensitivityOct 14, 2024
Hi, Thank you for your feedback! It’s great to hear that once your sample was received by the lab, the results came back quickly and that the report was clear and informative. However, I understand your frustration with the initial waiting period and the lack of communication during that time. An email update when the sample arrives at the processing center could certainly enhance the experience and provide peace of mind regarding your postage. Your suggestion is valuable and could help improve the service for future customers. We appreciate you sharing your thoughts, as it helps us continue to refine our processes. Kind regards, Customer Care Team