Mireille G.
Results not within 3-5 days.
I was requested to send my sample to an address in Pointe-Claire, Quebec using priority tracked which I did on January 25. It has now been 12 days and the company as not yet confirmed it started testing, and I now see the company is not located Quebec but is in Texas. Unsure where my sample is at and still waiting.
Response from My Pet SensitivityFeb 11, 2025
Hi, Thank you for reaching out and sharing your concerns. We sincerely apologize for the confusion and delay you're experiencing. I understand how frustrating this situation must be. Please rest assured that we are committed to resolving this issue for you as quickly as possible. If you could please contact us with your test details, we will ensure that you receive an update on the status of your sample and testing right away. Kind regards, Customer Care Team