MyonlineaccountReviews of myonlineaccount.net

It looks like nobody is attending this customer support line. I bought several Samsumg items and decided to try financing.. worst mistake ever.. You cannot login properly to the Myonlineaccount, they will send you the passcode very delay to a point that they are useless so you will not be able to pay online. Well i will pay on the phone, for any reason, they do not have my phone number, so i had to write the account number (that you only receive after the first bill that you could not pay) they already charge you $30 for that. When you finally put the account number, it is impossible to talk to anybody and have explain why is the reason of this behaviour. While i am writing this, i am waiting somebody pick the phone on a wednesday at 2.30 pm. It is my fourth call without luck. At this point I just want to pay in full and leave the worst company for third payments that i have ever seen. My recommendation, save and pay in full and never ever use this company.

Well, I will add my experience as a negative 10 too. If you need a question answered or Customer Service...it is a complete joke. It does no exist. Hey Samsung! Dump this 3rd party finance partner. They are dragging down the Samsung good reputation and name. Total mistake. Makes me sick to my stomach.🤮

Worst services. Not solved issues yet and not responding at all. They are the unprofessional bank in the nation. Never ever go with this bank. Surprised how Samsung giant has tied up with this strange bank.

Obviously they don't care about bad reviews. Can't get anyone on the phone and website lacks enough information to track payments correctly.

i go crazy today.i tried to reach them many many times but they couldn't.how can i pay my bill and i dont want to pay late.anyone help me please.i got my s21 ultra G last 3 weeks ago and trade in my s9+.last week i order again note20 ultra G and trade in my note10+.if they're not responding im gonna return my order and never ever buy any samsung product.

If I could give negative stars I would. I purchased a Galaxy Note 20 from Samsung for a pretty good deal. Especially since no cell phone retailer had the amount of GB storage they were offering and Especially with 0 interest paymemts. Fast forward today. I noticed a double charge of 11.99 on my bill in excess of our original agreement and I was calling in to ask about it. Unfortunately I could never get anyone on the phone and navigating their MyOnlineaccount website is a complete JOKE! I literally sat on hold for 2 hours ( no exaggeration) if I could upload a screenshot of the call timer I would... The only reason I stayed on hold so long was because I was curious to see just how long they would really keep me on hold....I gave up after 2 hours... I'm just gonna pay the balance off using 1 of my zero interest credit cards and not deal with them and their MYSTERY FEES... I love my phone but their customer service is completely NON-EXISTANT.. Which is worse than bad customer service... because at least with bad service, you can still talk to someone... sheesh! Do better!

Got a late fee. Sent bill out the same day I received it. Tried to set up an online account won’t let me. This company should not be allowed to be in business.

For days now I have been trying to view my statements, pay my bill, without having any success. In the process I have found many other customers who are having the same problem. It didn't recognize me and didn't let me register again, etc. I called the automated system 800-252-2551 and they recognized me and offered to let me pay by phone which is what I did. This does not solve my problem. I am signed up for paperless statements and I insist on receiving them and being able to pay online. I have no idea when my actual due date is or whether it is an autopay. I better not get charged for a late payment. I have done everything possible to make this payment. I've checked with my bank and if it was to be an autopay it has not been presented for payment. I would like to hear from somebody at TD Bank. I pay all my bills online and have NEVER experienced anything like that. Thank you.