NuFACEReviews of mynuface.com

Terrible product as far as the life of the product. What a waste of my money and the company doesn’t care. No help, no refund, crickets when I email.

I have had two nuface mini so far, one broke after a year, i didn’t know what happened that time but when I had it on my face, it was so awfully painful, I was electrocuted! I googled and found out it is quite normal for nuface to give up working after a year. I thought it’s fine, if it lasts one year, it’s still cheaper than a lot of high end cream so it’s actually not bad. So I went to order another one. However this one has only lasted less than 3 months! It turns itself off as soon as I put the device on my face. I have got a refund from the shop so it’s not too bad. But the hassle of having to return and reorder is just not great. Now I have ordered the new version of mini, I am prepared for it to break again who knows when… On the other note, I do find this device is great for my skin, I use it every morning, it just makes me feel more lifted and fresher, that’s why I have been reordering even though there is this really off putting battery problem. Wish they could sort the battery problem out

I used nuface for a full year and found that it does work. although some areas of my face grew a bit lumpy. Mostly my complaint is that the technology is not good. keeps breaking down. now the battery is gone completely and no help from the company. as I bought it on amazon and the waranty has expired I have no chance to get their help on the battery situation.

I bought this device in Dec. Loved using it everyday. After one month it quit, charged and it will not turn on. If I can get it turned on, it only lasts a few seconds. Sending it back to QVC. I only have three days to get my refund.

I bought my Nuface late 2019, I’ve used it less than 50 times at a guess, I tried to charge it a few weeks ago and it wouldn’t change, I’ve just tried a new charger and again it’s not charging, my friends mini is also not charging, both are out of warranty, I won’t be replacing after reading other reviews as they don’t seem to last over a year!

If I could place no stars - I would gladly do so! This device is dangerous, so please think twice before buying it! If something going to happen with your device or you after the 1 year warranty - the NuFace would leave you along with your problem. My device was 1,5 days on without any way to turn it off. I wrote to the company customer service, which assured me that the “client experience is our utmost priority“ but what actually is their priority is to earn money on you, doesn’t matter what “I would like to offer you a 20% discount on the purchase of a brand-new device directly through us.” I had a three day long conversation with so called Ashley, but she was not worried about the devise or me as a client, her upmost priority was to convince me to buy a new device, no matter what. She never asked me to send them the devise for examination… the same might happen to everyone. Absolutely NOT acceptable! There plenty of other devices with the similar features. Study them carefully before ordering! Stay safe! You are beautiful without any devices!

As with most of the reviews, the problem is with the manufacturing design. After about a year, my mini device stopped tuning on. Then when fully recharged, it started to randomly turn itself on, bleeping away, running down the battery again. Then it stopped turning on altogether until I charged it multiple times, only for it to randomly turn itself on again. When I contacted customer care I got a cut-and-pasted response that I already had access to. This is not a cheap device with an inbuilt flaw. Unfortunately, like me, it'll probably only be when things start to go wrong that people will pick up on these less positive reviews.

I’m giving 2 stars because I found it did work with consistent use. Consistent use also meant the non-replaceable battery dying after 18 months. I contacted the company (took them forever to respond). Their only response was to make me figure out my device was clearly outside of the 12 month warranty period, and basically I was told I had to buy a whole new device. There was no trade in offer or anything. So basically I have all of this stuff that has to be trashed because I have to purchase a whole new device. Not to mention, rechargeable batteries have to be disposed in a certain way so you can’t just throw that in the trash either. This company is very wasteful in this manner which surprises me since everyone these days tries to recycle and “save the earth”. This product is very expensive to have to buy a brand new one every 18 months and dispose of the old. Their refurbished models aren’t that much cheaper and come with even less time on the warranty so I’m not buying that either. Also, they delete or hide any negative comments on social media so people can’t see that they are making people buy a ton of plastic & batteries that have to be trashed. I’m pretty sure my review on their website was never approved either.