NuFACEReviews of mynuface.com

I purchased a new Trinity but it was not compatible with the attachment I had already The new one switches off very easily I got in touch with Nuface and they could not have been more helpful They offered a full refund or a replacement that is compatible I opted for the latter and sent back my new device with a label they sent me free of charge!! Unfortunately the replacement failed to arrive due to shipping problems so Nuface refunded me fully!! Very pleased 😁

Nul, nul, nul…. Service client nul!!!! J’ai acheté un 1er appareil via un revendeur en ligne connu. L’appareil a cessé de fonctionner après même pas 3 mois. Bon, ça peut arriver. Service après-vente du fournisseur en ligne, après plusieurs mois d’attente, a fini par me renvoyer un autre appareil. Génial! Je vais enfin pouvoir m’en servir! Eh bien non…. Grrr…. Le 2ème, ne fonctionne pas d’entrée. Super, j’écris pour notifier la chose au revendeur. Je reçois une 1ère (et unique) réponse pour me dire de faire d’autre tests et comment l’utiliser….. et depuis, plus rien. Du coup, je mets aussi Nuface en copie, je les contacte…. Aucune réponse….. Une fois ça peut arriver, mais 2… et sur appareil Neuf?! La moindre des choses, ça serait de répondre. Franchement, je déconseille vivement. À fuir

Worst customer service EVER!!! I paid for the Fix on the Nuface website. I’ve already purchased the Trinity. I wanted to take the fix on my weekend trip, so I paid for the rush shipping. The shipping cost me almost $50 dollars. The device showed up in a timely manner, BUT IT WAS BROKEN!!! A company this big should have a quality control department! The device I received was totaly broken. If someone would have tested the device, they would have seen it was not working. I sent a video, and pictures. They are saying I will Not get my shipping money refunded, and I still do not have my device that I’ve already paid for with rush shipping. And on top of that, they are sending me an envelope to send the broken one back… Terrible customer service.

I was thrilled with my NuFace Trinity at first but started having severe heart palpitations and dizziness immediately when I increased the intensity from the first bar to the third bar. I used on the third bar only twice (two weeks after using consistently on 1 bar first week and then progressing to 2nd bar the second week); the first time I thought it was my imagination but when it occurred again during my second use to an even more significant degree, I couldn’t ignore it. It was very scary. It’s now been more than a week since I’ve used it however my heart palpitations and arrhythmia continues. This should not be FDA approved or at the very least it should not only caution not to use if you have a pacemaker; I do not have one but now have to go to cardiologist to determine if this can be resolved.

The battery wont last more than a year. I bought one last year and recently it is struggling to work for 10 minutes after i fully charge it . It means that you need to pay about 400 euros just for using it for one year considering that the results are not that good. I dont recommand it at all

Great device, fast delivery and great customer service. I use it according to the instructions and see visible results.

This product is really disappointing as is the company ! I bought mine in Harrods, after 6 months the on button stopped working, I spoke to Harrods about returning it, but because my receipt had other items on it, Harrods would not allow me to return the nuface mini. The Nuface customer service is non-existent. no phone number to call in the UK and all the 'troubleshooting' advice is not relevant !! what a waste of money. WOULD NOT recommend !!!!

Definitely overhyped. Bought it directly from the website so I know it’s not a fake one. Zero results, didn’t feel any muscle activation. And their return policy is bogus. You have to pay to send it back.