NuFACEReviews of mynuface.com

Was on subscription plan. Most of the time they didn’t have the product and when they did I never received notification until they charged my card. No option to skip or delay. I received email at 4am stating they placed order. I emailed them at 8am to say I didn’t want it and please cancel. Was told I only had 59 minutes after they placed order to cancel. Now they won’t respond at all to any emails. Will contact credit card company to dispute the charge

After it stopped working I experienced several weeks of delays and issues on their side trying to return within the 60 day window. -After little over 3 weeks of receiving my Trinity+, my device had a syncing issue that prevented me from using it for several days. I got support and was asked to wait as this was being worked on. I waited several days. It never worked. -Eleven days later the device had another synching issue. I requested a refund/return again. I was asked to use the digital return request process, however, their system I mixed up my order with another which prevented me from submitting the return by that process. A support person said she would handle the return manually and would I receive a return label in a few days. -After 3 days, I asked for an update. -After another 4 days they incorrectly sent me an instructions for a warranty replacement, not a return. They also seemed to have filled out the form for the wrong product. They blamed the confusion on my original order and RMA being requested under a different email which isn’t true.

My product stopped syncing in about 2 months from purchasing. I purchased it via a Sandals Red Lane Spa. They said they don’t service international claims and that I had to dispute it with the place of purchase. This is contradictory to what I was told by the customer service agent who took the initial claim over the phone. Just Bogus. Don’t purchase this product, purchase another line instead.

Horrible customer service. This company does not back their products. My approx 3 yr old Trinity literally fell apart. The company responded by telling me to buy a refurbished model! I don’t think so.

I purchased a Nuface red light attachment for my NuFace unit online, direct from NuFace. Evidently, my NuFace is an older model and the attachment did not fit. I immediately returned and saw that on August 2nd, they received the attachment in it's original packaging. I received the email from the company saying it was received and to expect credit within 10-14 days. It is September 1st today and still no refund. I did respond to their email that said it was received and would be credited, however, no response. I reached out again last week with still yet, no response. In the meantime, my inbox is bombarded almost daily with marketing/junk emails! I would suggest not purchasing from this company since they do not have a customer service department where you can actually speak with a human!

I bought a nuface device and it is not working. it has been days and they have not gotten back to me or acknowledge my return request and provided a label. I have never experienced a business like this in 2025

RUN and run away fast! I spent $525 plus the extra creams, gels, and boosters. After ONLY 3 years of having this product, the device will not stay on AFTER a full charge. This is a battery issue as over time it degrades. Of course the warranty is only 2 years. Boo. NuFace does NOT provide batteries nor perform battery replacement services. So off to the landfill it goes. What a shame for me and for the environment! Oh, when I called NuFace, they offered me a 30% discount on a new Trinity Pro plus. Really?

DO NOT BUY FROM THIS COMPANY!! I PURCHASED THE NUFACE TRINITY, WITH TWO ADDITIONAL ATTACHMENTS. WHEN YOU SPEND THAT KIND OF MONEY, YOU EXPECT QUALITY...AND PRODUCTS THAT WILL LAST. THEIR WARRANTY IS 2 YEARS. AFTER THAT, THE ATTACHMENTS START HAVING ISSUES, WHERE THEY DON'T ATTACH TIGHTLY. THE WRINKLE REDUCER ATTACHMENT CRACKED..... AND WORST OF ALL THE POWER BUTTON STOPPED WORKING I CALLED AND THEY SAID THERE IS NO WAY TO HAVE THIS DEVICE REPAIRED. SO YOUR INVESTMENT IS GONE. HORRIBLE CUSTOMER SERVICE. HORRIBLE DEVICE. HORRIBLE COMPANY. NOT TO MENTION, THEIR PRODUCTS ARE SO EXPENSIVE (EXAMPLE: THE GEL PRIMER THAT YOU NEED TO PUT ON YOUR FACE TO USE THE DEVICE.)