Briony-jayne W.
Problem now resolved
EDIT- finally got some help today and Ran that I spoke to was very helpful and sorted my refund straight away. Thank you if anyone is reading this that hasn't had anyone reply contact ran@mylivia. com as he solved it for me. PREVIOUS REVIEW- I recieved my livia back in October and tried it our for 2 weeks. Sadly it didn't work for me so I sent an email to request sending it back as there is a 100 day guarantee. They emailed back with instructions on how to return it so I followed these. I then heard nothing for weeks and began emailing them for help of which all got ignored. I then whatsapped and eventually after 2 weeks of messaging I finally got a reply with someone who actually seemed very helpful, they reassured me that there had been a glitch on my account and now it had been passed onto the finance team and I would receive a refund within 2 days. The refund never came and this was over two weeks ago now. I have emailed, WhatsAppsed and messaged on Instagram and I am being ignored again. The customer service is absolutely TERRIBLE and for this reason only I would not reccomend to absolutely anyone. They now have my device and my £89 and are ignoring me after telling me my refund was on its way of which is clearly was not.
Response from LiviaJan 12, 2022
Hi Briony, Thanks for the feedback, I believe we spoke earlier, and you received the email and the reason why your order has not been refunded due to issue with the UK distributor in your country. I hope you can mention that we've solved the issue with you quickly. Best, The Livia Team



