carol G.
Horrible customer support
Update They responded saying they would escalate this so it would be taken care of. And they requested more information through this app. As of today, I still have had no one reach out to me to resolve this. Placed ordered about 3 weeks ago, no confirmation sent but payment came out of my account immediately. I started reaching out to them about 2weeks ago for confirmation. Repeatedly sent me my order number with no other confirmation. I kept sending emails, then they sent me a response that someone would reach out to me in 48 hours, I’ve gotten two of those responses. Finally got a message 2 days ago that they would check into it and get back to me. This is not acceptable and I will ask for a refund but seeing how their customer support works ( or doesn’t work) I don’t think that will happen
Response from LiviaFeb 15, 2026
I apologize for the experience you’ve had, Carol. This is not the level of service we strive to provide. I’m escalating your case right away to ensure you receive a clear update as soon as possible.