LiviaReviews of mylivia.com

Horrible customer service. Phone number never connects to a person and direct messaging social media accounts never return a real converstaion, just AI prompts. Email is the ONLY method of contact and it took 6 requests in 4 weeks to get a subscription cancellation that was finally completed 2 days after another transaction.

I’m extremely disappointed and honestly quite frustrated. This is now the fourth time I’ve purchased a Livia TENS machine, and every single one has developed the exact same fault: the intensity randomly drops back to 0 during use. For context, the first two machines were eventually replaced (even though I purchased them separately over a couple of years). The third time, I was told I had to ship the unit back to Israel, which felt unreasonable given the cost. I ended up switching to a standard TENS machine that cost me around $40 AUD, compared to Livia’s ~$350 AUD for the unit and a stock of supplies for the coming years. Well, guess I didn’t need to worry about that because the unit died almost instantly. I recently decided to try Livia again because I have severe endometriosis, and the design is genuinely convenient. The clip, compact size, and shorter wires are helpful and not commonly offered elsewhere, (although similar setups could be achieved for a fraction of the price just not as cute). That said, it does feel like a “pink tax” product: well-designed and marketed towards women, but not justified in cost given the reliability. A couple of weeks ago, I also had issues with the pads breaking after only a few days. To their credit, Livia responded quickly and sent replacements. However, the machine itself has now failed again with the same issue, making this the fourth faulty unit. Since then, I’ve sent over eight emails. My last response from customer service was over a week ago, and I’ve had no follow-up, no replacement, and no refund offered. For a product at this price point, the lack of reliability and customer support is unacceptable. I work in the not-for-profit sector, and saving up for something marketed as an “off switch for pain” is not insignificant. To have it fail repeatedly, and then not be supported, is incredibly disheartening. At this stage, unless I receive a response in the next few days, I will be pursuing a chargeback through my bank. Four machines with the exact same fault suggests a serious product issue, not bad luck. Combined with the inconsistent support experience and the requirement in the past to ship faulty units internationally, it raises real concerns. I’ll update this review if the situation is resolved, but as it stands, I cannot recommend this product.

The team did a great job of answering my questions and got back to me super quickly! Adi was awesome and made sure all my things shipped together and got my order out quickly!!

Tout s'est très bien passé, j'ai commandé pour plus de 3000 €. J'ai retourné deux articles dû à une erreur de commande et le SAV a été très bien j'ai reçu mon remboursement.

I was able to get a replacement cord after a few short emails. I cant live without my Livia! Thank you for your help.

Great customer service for a pretty good product!

Do not buy!!! Device stopped working after less than 2 months (that’s is less than 2 weeks if use) there customer service is terrible they don’t stand behind their product!!! Does it work to reduce pain Yes but if it stops working what’s the point !!!!do not buy this!!!!

It stopped working after the first day. As I also subscribed for their plan with extended warranty and I submitted a video of it not working, they expect me to spend $30 in shipping because they require a barcode. Keep in mind it cost $30 upfront. I have submitted for a refund. Hopefully I do get my money back.