Laura
Where is my money?
This femtech company based in Israel is really something. I asked for a refund two days after delivery and they agreed. That was the 14th of May. By now ( half September) I wrote to them many times and they kept replying that I have to wait because of some technical problems, thanks for your patience and all that sort of crap. Recently they stopped answering my emails all together and I had to dispute with my bank the money they charged me for the device (£122). So really don’t believe their refund policy and don’t look at reviews on their website for I doubt they are real (I’ve tried to leave many reviews there to warn people, but they never appeared on line). My opinion? Avoid Livia, like the plague.
Response from LiviaSep 25, 2019
Dear Laura, I am very sorry to hear of your negative experience with Livia and would like to follow the progress of your refund. Please send me an email at [email protected], with the subject line TrustPilot Review. In the email, please be sure to include your full name, order number and email - as well as that the date you requested a refund. Much appreciated, -Adi.