Елена С.
>Note added to your Livia order from October 28, 2020
> good afternoon. thanks for the invitation. My daughter accepted your invitation and is again discouraged. The dispatch department does its job not in the best way and this is the biggest problem on the way of promoting your brand. My two daughters like Libya, but ordering flowers or pillows for them and getting them is always a big problem. Therefore, even with high characteristics, it is difficult to recommend your product to others - Change the giveaway department - make a felial in Europe and hire reliable workers.Hi Yuliia, The following note has been added to your order: Hey, No problem! We added the gel pads Shipment ID: 21120228 you’ll receive it within 2 weeks. As a reminder, here are your order details: [Order #287702] (October 28, 2020)Yuliia Matviienko Yuvileyna 40 Pereshchepyne (Перещепине) Dnipropetrovska oblast,Novomoskovskyi rajon 51221 Ukraine
Response from LiviaAug 27, 2021
Hey Yulia, I'm really sorry to hear about your experience with Livia. We've had serious pressure during the past few weeks due to global delays with the deliveries and the pandemic consequences that caused a peak in requests and longer waiting times for support. We're doing our best to improve and recruit more support agents now to overcome this issue. Please send me an mail to [email protected] with your information, I'll make sure that you receive response fast and clear and we'll definitely solve the issue and make sure you are fully satisfied as well! Ran, The Livia Team



