Casey W.
Bad Customer Service and Bad Business Ethics
**UPDATE #2** After 2 FULL months, I finally received my device. The process to receive it was horrendous. I have not gotten any compensation for the wait time nor sincere apologies for the aggressive attitude from their customer service. Livia even tried flagging this comment on Trust Pilot to get it deleted. Abysmal customer service and even though I did get the product in the end I would 100% not recommend this company. ***UPDATE*** Still no refund, product, or tracking number. Lots of empty promises from customer service and many fake reviews from this company with bad ethics. Most of the reviews down below with 5 stars are accounts that only have one review written only for Livia and no other companies. Livia has also disabled the review section of their Facebook page and blocked and deleted all comments on Facebook and Instagram from people who shared the same concerns of their poor business tactics. There is also a group on Facebook with over 600 people who share their stories about how this company has scammed their money. Definitely worth it to take a look and think twice before ordering from them. This company not only has bad customer service it also has bad business ethics. I ordered my product over a month ago and nothing has been shipped. I contacted them three times over the past month and they gave me the run around every time. I had to open a case on Paypal. They are threatening to not ship my product unless I cancel my dispute. Only a fraudulent company would do such a thing. They are well aware that if you close a dispute on PayPal you cannot open another one even if they don't end up sending. Buyer beware and do not ever close a PayPal dispute unless you have your product or a refund!
Response from LiviaSep 5, 2021
Hey Casey, I'm really sorry to hear about your experience with Livia. We've had serious pressure during the past few months due to global delays with the deliveries and the pandemic consequences that caused a peak in requests and longer waiting times for support. We're doing our best to improve and recruit more support agents now to overcome this issue. We would like to compensate you for this experience with a gift as a compensation from Livia. I'm hoping we can speak via email at [email protected] so I can send you that ! Ran, The Livia Team



