Anika
Overpriced (massive "pink tax") and horrible (if not non-existent) refund process. Save your time and money and buy a $30 tens machine.
DO NOT BUY FROM iPulse Medical Ltd. I ordered the Livia device back on February 21, 2021. After years of experiencing severe pain during my period, I was desperately hoping for an alternative to medication to relieve these symptoms as medications rarely work for me. On March 29, I requested a return as it hadn't even been shipped yet. It is now July 12th. After several phone calls and unanswered emails, I am still waiting on a refund. Apparently this is not a unique experience. There are complaints against the company (iPulse Medical Ltd.) on BBB, a Change.org petition with hundreds of signatures and Vox news posted an article describing similar experiences. Bottom line: The company takes advantage of its clients, predominantly people who are desperate to alleviate menstrual and other pain. Not to mention you're better off paying a fraction of the price for a basic tens machine.
Response from LiviaJul 13, 2021
Hey Anika, I was sorry to hear about your experience once we spoke on the email. I've taken care of your request immidiately and I hope you can confirm that here as well. Let me know if you need anymore information! Here for you! Ran, The Livia Team



