Ivana K.
DON'T BUY THIS
Update: After I wrote my review here, i finally got my money back. I am not gonna rate it with all stars because for 2 moths my communication with livia was horrible. But I am so thankful to Ran. The only one at customer service who took care of my problem. So I am adding some stars just because of Ran. Thank you for your help. DON'T BUY THIS! All these negative experiences with delays, bad communication and lost money are true! I wish i saw the reviews on this site sooner I would have never bought the product. I ordered livia kit on june 11th. I wanted to help my sister even though it was totally out of my price range. Nothing was happening for a month. And I was promised it would be delivered and i was even promised compensation money for the delay. Obviously i didnt get either of those things. At the end of june after a lot of messages and emails i was finally able to cancel my order. And I was promised my money back. Its already been 30 business days and i still haven't seen my money. I would NOT recommended this. I am student I dont have much money. I bought the device in good faith, i thought they wanted to help women. Iam really sad and dissapointed, if i knew that they are scamming people of money, i would have never paid for it!
Response from LiviaAug 11, 2021
Hey Ivana :) Did you receive it? Ran:) ***************************************************** Dear Ivana, We've found the problem and as we spoke on email it's been fully solved now! We'd be happy to compensate you for that mistake as soon as possible. Waiting to hear from you by email directly :) Ran, The Livia Team ******************************************************* Dear Ivana, I'm sorry to hear about your feeling with Livia. Your order was cancelled 4 days ago, on August 8th, including all charges. The delayes occured during may-june and we've taken immidiate action to solve the issue now order ship and arrive within the US within 7 days. For your references: Refunded $25.23 – Refund ID: re_****************Qvh9 – Reason: cancelation Refunded $6.60 – Refund ID: re_****************1X4di – Reason: delay Refunded $6.60 – Refund ID: re_****************0dAu – Reason: delay All the funds been returned to you 4 days ago. so no apperant reason to say we took something from you. I'm available in my email for you almost all day long at [email protected] if you need anything. I'd love to hear more if you can share with me.



