myLAB Box is the first and only nationwide at-home STD testing service in the U.S. It empowers users to take control of their health with easy, affordable and convenient testing solutions for prevalent infection risks. The myLAB Box test service is available in all 50 states and produces lab-certified results as accurate as testing in a clinic or a doctor's office in just a matter of days. Championing the motto "Safe is Sexy" we offer you a solution with unprecedented ease, convenience and price and links testing to treatment faster than any other conventional and alternative testing method. Suitable for men and women, our service empowers you to detect infections early in or out of relationships and take better care of your health.
myLAB Box (mylabbox.com) has 417 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
mylabbox.com
Website
mylabbox.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
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The company replied to 80% of reviews.
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Most recent review: October 2026.
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I had a scare...exgf told me I gave her a STD... I was fairly certain that she was lying, as she had a difficult time keeping her legs closed when we dated. Hence her impregnation while I was in Iraq...that's another story... My lab box shipped to me via 2 day shipping through amazon prime. I had the results that cleared me and the piece of mind to know I am 100% clean.
Response from myLAB BoxJun 6, 2016
Thanks for spending time to write us a great review, Ryan! Thanks for supporting myLAB Box!
MD
Monica D.
Safe & Easy
Being busy sucks, worrying that you dont have enough time to get the necessary things done in life is suckier. MyLAB made something dreadful easy, esp in a digital age. REALLY impressed.
Response from myLAB BoxJun 6, 2016
Thanks for spending time to write us a great review, Monica! Thanks for supporting myLAB Box!
SA
Sarah
Awesome
Easy to use I would recommend to anyone
Response from myLAB BoxJun 6, 2016
Glad you loved our service, Sarah! Thanks for supporting myLAB Box!
JS
JSE
Excellent, just pricey.
The entire process from start to finish was painless, quick, efficient and satisfactory. In that sense, I would recommend it whole- heartedly, and I would do it again as needed.
The only thing I'd change is the cost; it's pretty pricey, and not within affordable range of your average to below average income people. It'll take a big chunk out of your wallet just to confirm that you don't have an STD (especially if you're mostly sure you don't have one, but are just looking to confirm with official medical diagnostics).
I understand that "it's medically related", so people "expect" it to be expensive, but, I think most medical test costs these days are jacked up, and price gouged "because it's medical".
For this test (Gonorrhea & Chlamydia) I'd prefer to see it around the $20-$30 range, to make it more affordable to just about everyone.
Response from myLAB BoxJun 6, 2016
Thanks for spending time to write us a great review, JSE! Thanks for supporting myLAB Box!
BK
Bkc
Easy. And hopefully accurate
Fast shipping and easy instructions .
Response from myLAB BoxJun 6, 2016
Thanks so much for the great review Bkc! Thank you for supporting myLAB Box.
SA
Sarah
Great
So glad this service exists
Response from myLAB BoxJun 6, 2016
Thanks so much for the great review Sarah! Thank you for supporting myLAB Box.
JR
JR
Poor experience
The date of collection was wrong on my lab results. I contacted them twice to fix the issue. Still waiting for someone to fix it.
Response from myLAB BoxMay 14, 2016
Thank you for your feedback. We sincerely apologize for any inconvenience this may have caused you. Per your request, we emailed a copy of your test results with the correct collection date directly to you, and have reached out to our lab affiliate to verify the correct collection date before forwarding to you. We value our customers greatly, and are very sorry you experienced less than stellar service. If you have any further issues, please don’t hesitate to contact us, and we hope you continue to use myLAB Box again for all your future testing needs. Please feel free to reach out any time to [email protected] or call 213-290-4571.
Sincerely,
Frances
myLAB Box
Customer Service Manager
JA
Jacqueline
Inaccurate results
I was surprised and concerned when I received a "positive" test result, so I went to my Primary care physician and had the test redone. The test came out negative and my mind was put at ease.
Prior to my Dr appointment, I had wanted to print out the results to take with me, but there was no way to do so. I called to inquire about it and was told in quite a short manner that I would have to make a special request to print results. I think that is unreasonable, and when I got my new results, I could see why they did not want anything in writing.
It also took quite awhile to get the package, (5 days). Send it back - another 5 days in transit, then wait for the results. They only used regular mail, not ups or fedex.
I will not use Lab Box again.
UPDATE....WHEN YOU POST A NEGATIVE REVIEW, LAB BOX WILL CHANGE YOUR PASSWORD WITH OUT YOUR CONSENT OR KNOWLEDGE ...I HAVE CHANGED MY REVIEW FROM 2 STARS TO ONE - THAT IS CONDUCT I CONSIDER TO BE RUDE.
Response from myLAB BoxMay 14, 2016
Thank you for bringing your concerns to our attention. I am so sorry to hear that you were not satisfied with your myLAB Box experience. Unfortunately, this review was the first time that we were made aware of these concerns. We take your concerns very seriously and have reached out to you directly via e-mail to resolve them. We have also issued you a full refund for any inconveniences you have experienced.
As I indicated via e-mail, there are many reasons why your first test could produce a positive result and a follow up test would produce a negative result that could occur with whomever you tested with on both occasions, though I completely understand how this would cause concern. At this point in time, we are unable to provide an explanation of exactly what happened without further details from you about your circumstance, the type of testing that your doctor performed in the follow up test and other factors. I have sent you direct contact information for our Medical Director who is an expert in STDs and former Director of one of the largest STD Programs in the United States. Please call him at a time that is convenient for you as we want to make sure that we can resolve your concerns to the best of our ability.
Concerning the password change, our system will auto-generate a new password whenever our physicians log in to review an account, which was triggered by your concern about your results. However, it will always alert you when a temp password is issued and you can login and re-set your password at any time. I sincerely apologize for any confusion this may have caused you.
I checked our customer services records and with our team and unfortunately we don't have any records of a call or email from you requesting a written copy of your results. At the time you tested, we indicated in our email communications that we can provide a lab-certified PDF of your results directly to you via e-mail if you send your request to [email protected]. We have to do this for HIPAA-compliance to protect your privacy as we cannot email you your medical information without your consent. We recently updated our system so that a PDF copy of your results is available right on your account page for download for greater convenience to you. It is never our intention to withhold a patient's medical information from them, however we do have to follow privacy protocols.
Again, I am very sorry that your experience was less than excellent. However, it is our commitment to serve you and resolve any issues you have experienced. Please feel free to reach out any time to [email protected] or call 213-290-4571.
Sincerely,
Frances
myLAB Box
Customer Service Manager
