myLAB BoxReviews of mylabbox.com

I still can't get my results 2 most. later and get no response from customer service. Although you will see them comment following my review that they sent my results but they did not. No one from customer service will contact me or help me.

It's been 3 weeks since I placed my order and 2 weeks since they received my sample and I have not received my results. Customer service has not been helpful.

Terrible service and product. Got kit from Walgreens, sent it in the next day. Never got results even after communicating with Mel as a customer service representative. Now the test is too old to use and I have not received my replacement. They will not refund me because I bought it through Walgreens and Walgreens will obviously not refund me because I used it. Do not recommend.

DONT ORDER FROM THIS COMPANY STEAL YOUR MONEY AND NEVER ANSWER YOUR CALLS

I ordered a testosterone kit. Was very Excited to recieve it and use their test kit. I read through the entire packet of instructions 6 times. In fact I spent two hours reading them to ensure everything I did was to their spec. I sent in my sample and waited for a month..... No word back. Finally I emailed them asking for an update. They claimed that my sample wasn't adequate, and said I would need to be reimvoiced (pay again) for a second kit). Absolutely astonishing how poor their customer service response timing and methodology is. See email chain below. Hello *****, I apologize for not being able to respond sooner. We received information from the lab that your sample was rejected because it was hemolyzed. Hemolysis occurs when red blood cells break open, releasing hemoglobin and other substances that can interfere with test results and affect their accuracy. To help you with proper blood collection for your next sample, I’ve attached a guide with detailed instructions. Please review the guide and follow the steps carefully to ensure the best results. If you’re interested in a replacement kit, please let me know. I will then send you an invoice and prepare your order right away. Thank you for your understanding, and I look forward to your response. Warm regards, Mel | Customer Service Attachments: Blood and Serum Test Instructions.png Thu, 10/31/24 3:22 pm Still no updates on my test... what on earth is going on or taking so long? Im very unimpressed with your services so far.

This company is a joke. I purchased a $60 testosterone test from Walgreens after seeing that the results would be fast. After waiting about a month I contacted my lab box via email and they told me it must of gotten lost in the mail. They sent me a replacement test so I wasn’t too upset. Once I got the replacement test in the mail I tried to register it on their website when it then said there is no test kit with this registration#. So after emailing them again the get to the bottom of it, I mailed them my second test kit. That was over a month ago and still no results. The initial test was sent on august 7th, it’s now October 5th and two tests later with no results. Absolute waste of time and energy. Don’t spend your hard earned money on their products, go with another company.

This was the longest most drawn out ordeal I’ve ever had with a simple std panel. I got the Uber box and added the mgen test. I opened the mgen first and went to register it. It clearly said “for covid 19 tests you can only register one test at a time”. I don’t have a covid test so I register mgen and get it all done to send out. Go to register the Uber and says it’s an invalid number. I emailed never heard back. I assume it’s because I already have a test registered even though no one bothered to respond. This was in August. I wait 12 full days to get my mgen results so I finally send off the Uber box. Since then I have sent 3 emails, messaged the live chat 4 times, called and left two messages and I have heard nothing. They finally posted my results after 15 days. Plus the 12 for the mgen. That is ridiculous!!! A month for simple std panel? And they never responded to any of my communication. Choose somewhere else please for your sanity.

They advertise 3 - 5 days for test results on the STD kits. It's now been about 5 weeks and I still don't have results. It was 3 weeks before it updated to "Received by lab." I recommend avoiding completely.