INNOVOReviews of myinnovo.com

Willingness to work with me on problem.Sam, in customer service, was excellent to work with me on determining the issue.

I have had to order a new pair of shorts (past the warranty) or replace at least two pairs of shorts because they didn't work after a few days. To get a replacement pair takes weeks, not days. Innovo has quality control problems. I've never gotten to 90 days to find out if it really works!

Sam was very helpful

I love your product and wish I could have received it! After I placed my order I inquired about the shipment and was told that you no longer have them in stock and that the company is dissolving…. I was shocked! If there is any way I could order again I would.

The first kit I got worked great. However, I've had problems with the replacement shorts after a few uses and I don't know why. So far, your team has not been able to figure out why, either. Nor have they told me what error code "EO 29' is. I started having trouble with this last pair of replacement shorts and thought it might be the controller. So, I bought a whole new kit. Neither controllers nor the shorts work for me this time. I get 2 to 8 numbers come up on the controller screen and nothing I do will to smooth out the contacts, works.

This company and their products are excellent. The customer and tech support are prompt and always helpful. Five weeks in and looking fwd to the results I read about. Thanks so much John R.

Update 6/24: Sam from customer service emailed me with a label so I can send back this product for a full refund. 6/23: Terrible customer service! Do not buy this product! I had a problem with my product not working within two weeks of receiving it! I tried multiple times via email to contact support without ANY response! They don't take calls so you have no option but to keep emailing them. I am beyond frustrated with this company!

I ordered a replacement battery for the controller as it was not charging,unfortunately the new battery was not needed as it turned out ,that the controller was no longer working, I tried to order a new one, sadly no longer available to the UK!!!! Tried calling both your contact numbers, no longer recognised!!!! Not at all helpful so very disappointed with zero customer service.