myfreebird.comReviews of myfreebird.com

Response from myfreebird.comDec 30, 2025

Thanks for sharing this, and we’re truly sorry for how upsetting this experience has been for you and your wife. We never want anyone to feel caught off guard by a charge, and we appreciate the chance to clear things up. Our blade refills are always optional, and customers can turn them off at any time, we don’t enroll anyone without showing the option at checkout. That said, it’s clear the experience didn’t feel transparent for you, and we apologize for that. We see that your return is already on its way back to us with the tracking number you provided, we’ll immediately process a full refund for both the shaver and the blade order. We’re here to help make this right, and we appreciate you giving us the chance to fix the situation.

Response from myfreebird.comDec 30, 2025

Thanks for taking the time to share this, we’re really sorry for the experience you and your husband had. That’s not the level of clarity or support we want for anyone. Our blade refill program is always optional, and you can cancel it at any time. It sounds like your request came in right as the order was already processing, which can sometimes result in it shipping before we’re able to stop it, but we absolutely should have explained that more clearly. We apologize for the frustration. If you email us at [email protected], we can take another look at the order, help with the return, and make sure your subscription is fully inactive so no future charges occur. We’d also be happy to share some tips to help reduce dryness after shaving, it’s a common concern and usually easy to fix with the right routine. We appreciate the feedback and are here to help make this right.

Response from myfreebird.comDec 30, 2025

Thanks for sharing this, we’re really sorry for the frustration here. It looks like the courier marked your package as delivered when it never arrived, and we know how disappointing that is. Unfortunately, these delivery errors can happen on the carrier’s side, especially during the holidays, but we’re always here to step in and make it right. We’re also sorry you had trouble getting in touch with us, that’s not the experience we want for you. We’re glad a replacement shipment is already on the way, and if anything comes up with the new order, please don’t hesitate to reach out to us at [email protected]. We’re here to help.