My EyelabReviews of myeyelab.com

Arlington,Cooper St. store.Nice personnel,other than that a lie,my daughters exam was made via internet with a Dr. in Florida and I'm in Texas and they didn't tell me until I asked if I could go in there with my under age daughter to performed her eye exam,they just called for her alone.Then you go to choose frames and they have like 8 of the cheapest ones,I went there for their promotion of two pair for $59.95 with the eye exam included,when you get there and filled your information they charge you $45 for the eye exam in advance,then when you sit with the person in charge of check your prescription with the frames you chose he/she charges for the expensive "package" and I could be paid more than $200 + even when I told them I was there for the promotion... either way the cost for the 2 pairs was $175 "cheapest" package plus the $45 of the eye exam,and my other daughter paid more than $300 plus the eye exam. I feel like an idiot and I was really mad because I let that happened but my older daughter is a really calm person and she handled the situation and she paid for everything,but I writing this because I don't want anyone be fooled like me,also I'm going to check with another optometrist if the prescription and the glasses are the correct now I read that people have problems with that too.

My tech was very helpful. Got me exactly what I needed and picked out a perfect pair of frames for me just by telling what my favorite color was! Great experience.

My eye lab uses a teledoc who gave me a suspicious prescription. I ask to take it elsewhere and was told the doctor didn't sign off on the prescription and I would have to come back and see a different doctor. This was a waste of my time, I got a refund and went to a competitor and found a real live who gave me a prescription very different from the one they gave me at eyelab. After the competitor looked at my glasses I got previously from my eyelab they told me it was no surprise I could not see because of the low quality lens. I was told when I purchased these they were top of the line. Was also supposed to have transition lenses but the competitor told me they were just a tint on my lens. But not transition. I paid for transition. My new glasses I got from the competitor are perfect and I got everything I paid for.

Very kind people. Helped me find glasses I liked and fit me well.

After literally 3 months of incorrect lenses being made for my Oakley’s and getting the run around my Oakley’s were damaged by a Mistake that could have been avoided. When I asked Bob the district manager how we were gonna fix this I was told that my money has been refunded and I signed a paper not holding eye lab responsible for damages. So after three months I’m back where we started with no rx sunglasses for summer AND I’m out 300.00 Oakley’s. It has COST me money to go there. Save yourself the trouble. DONT GO TO EYE LAB.

Went to pick up 2 pair of glasses from my Snellville Ga store to find out they were broth filled incorrectly. The both pair had the wrong prescription and the one was supposed to be sunglasses. My first clue should of been there would be a problem was when I had the eye examine and never told it was done by a person on a screen in Florida. Apparently I signed that I knew. When I wanted to cancel my order the sweet girl had to call a district manager, because there was no manager at the store, to be informed they couldn’t refund my money because he couldn’t give her her password. After talking to him on the phone I cancel my charge on my capital one. Never have I been dealt with poor customer service as this. As I said my first clue should of been the eye exam done in a screen.

They got rid of their actual eye doctors and now have a doctor working via a TV screen remotely. It's weird. The last time I went (took my son) less than a year ago, it wasn't like that. I had no prior warning that I was getting a video doc until I was signing a disclaimer right before going in. Exam is still the same price, though.

(Arlington, TX South Cooper Street) The store is very nice. As soon as I walked in they welcomed me and started working with me instantly. Everyone that works there is very nice and very attentive. The doctor was great. They helped me find what I needed with my budget. It was a very pleasant experience.