My EyelabReviews of myeyelab.com

It was before the onset of Covid-19. This place (My EyeLab) is not worth even one star. Some kind of 'eye exam' was done by a remote person in some east European country which itself was a red flag! The resulting eyeglasses were very poor - just ill fitting and caused strain and headache. On top of that the lens material (plastic) attracted all kind of goo (oil and dust) which you really had to work hard (I mean really time-consuming) to remove to see through the lenses. I made many trips to the 'store' but got the same talk/response by the salesmen, and thus they let me run out of the warranty period. I would strongly recommend against going to any of these fast-food type chains! for taking care of your precious eye-sight issues.

Although I didn’t purchase any glasses today, I was happy to find out I could get another service!!! I will come back!

Its been 1 month and 1/2 and still haven't gotten a phone call, an email, any postcard, a letter stating when I will receive my daughter's glasses!!! I was told no later than 7/10 business days!!!!!!!!!!!!!!!!!!!!!!!!!!!! I call the number to the place and nobody answers. Been there twice and nobody seems to know when they will come in???? Terrible, terrible service. I am going there tomorrow and ask for my money back. I could have gotten glasses online myself faster.

Don’t for one second think this a place to receive quality medical care. It’s a glasses store, and the employees are retail clerks with no actual knowledge of vision health and care. I was told when I scheduled I would see an eye doctor - that was a lie. They only do refraction and even make you sign an acknowledgment that refraction does not constitute an eye exam. The clerk then tried to upsell me on glasses saying the cheap ones I was buying (part of their main buy 2 get a free exam special they won’t shut up about!) would not correct for astigmatism and if I didn’t upgrade my astigmatism would get worse. I later went to a real eye doctor to see if I was a good candidate for lasik and they said my glasses were in fact correcting for astigmatism. So I was being manipulated with false info for a sale. Not okay in the healthcare field. Not only that but everyone that worked there had an attitude - interesting tactic when you’re in sales. I hope no one else goes there expecting healthcare.

I bought two pairs of glasses with supposedly progressive lens and they are not! I can see my computer but I cannot see my TV clearly, which is less than six feet away. Both pairs. I mentioned this to the receptionist and she said wear them for a while and maybe I could see the doctor who only comes in on Wednesdays. The specials don't exist and I feel ripped off.

I took 3 pair of glasses in (2 were originally bought here, but I wanted transition lenses put in). Its been 3 weeks now and I still haven't rec'd them. I called the store and lady said she would call the lab and then call me back. She never called back. I called the store the next day and was on hold for 20min so hung up. Such bad service and I'll never go back to this place. Maybe its just this certain store, but I'm not going to take anymore chances and not go to any of the my eye labs!

I had a excellent experience at the eyelab on McArthur. The manager was so helpful. Anyone needing glasses or contacts should go there.

A fraud from start to finish. First of all, the $99 offer, for two pairs of progressive lens glasses, is priced at $95 (for the incompetent eye exam) and $4 for two pairs of progressive lens glasses. If you wind up demanding a refund (and you will), they will claim that you are only entitled to a refund of $4, since their (incompetent) eye exam is claimed, by them, to be a "service" for which they will not offer a refund, even though the service is not even close to being right. I gave them 1 star because it isn't possible here to choose a lower rating. Stay away from this place. Go to a competent O.D. for a real exam.